Thumbtack · 20 hours ago
People Operations Generalist (Temporary)
United States
Full-time
Remote
Mid Level
$85K/yr - $115K/yr
3+ years expThumbtack helps millions of people confidently care for their homes. The People Operations Generalist will play a key role in delivering exceptional support to Thumbtack employees, focusing primarily on the North America team and managing a wide range of employee requests.
Home ServicesLocalProfessional ServicesService Industry
Responsibilities
This role serves as the first line of support for the People Team—triaging tickets and managing key People Ops processes, including onboarding, offboarding, job changes, employment verifications, and Workday transactions for team members in North America (USA & CAN) and the Philippines
As the initial point of contact for internal and external inquiries, you’ll work to resolve issues directly or guide them to the right resource, enabling our employees to stay focused on serving Thumbtack’s customers and pros
Execute employee data updates (e.g., headcount planning, onboarding, offboarding, employment verification, unemployment processing) with minimal guidance, escalating exceptions
Manage and triage the People Operations ticket queue, answering questions, processing transactions, redirecting, and escalating or assigning more complex requests as appropriate
Provide employees with accurate and useful direction, resources, or support as needed to their queries in the quickest and most effective channel (email, ticket, or Slack message)
Assist in the completion of special and ad-hoc People projects
Run reports and audits to identify when potential or actual issues exist in the HRIS system
Qualification
Required
3-5 years of professional experience in a People Operations or HR shared services role, directly supporting and interacting with employees
Strong customer service skills, including the ability to handle difficult, urgent, and sensitive personal employee situations with confidentiality and discretion
Proven familiarity with common HR practices in the USA, USA plus Canada experience preferred
Excellent problem-solving, critical thinking, and analytical skills to find the best solutions for our employees
Excellent communication (verbal, writing, instant messaging, and email writing) skills
Agility in navigating multiple systems and platforms
Comfortable working in a fast-paced tech environment where processes are still being defined
Ability to triage and prioritize work from multiple channels, exercising independent judgment to manage competing demands
Familiarity with Workday, Jira, and/or Greenhouse; Proven track record in ticketing, mailbox logic, and workflow oversight; Experience working with SLAs, audit standards, and compliance metrics, Detail-oriented mindset with the ability to multi-task
Company
Thumbtack
Thumbtack is a home services website connecting users with local service providers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$773.2MKey Investors
Qatar Investment AuthoritySequoia CapitalBaillie Gifford
2024-07-31Debt Financing· $75M
2021-06-15Series G· $275M
2019-07-22Series F· $150M
Leadership Team
Marco Zappacosta
Co-founder & CEO
Recent News
2025-12-02
Morningstar.com
2025-11-19
Company data provided by crunchbase