Docusign · 17 hours ago
Social Media Manager, Organic Engagement
US-CA-San Francisco
Full-time
Hybrid
Senior Level
$102K/yr - $157K/yr
5+ years expDocusign is a leader in Intelligent Agreement Management, providing solutions to over 1.5 million customers globally. They are seeking a Social Media Manager for Organic Engagement to manage community interactions across various social media platforms, enhance customer relationships, and contribute to the company's social strategy through authentic engagement and content creation.
Business Process Automation (BPA)Cloud ManagementComputerE-SignatureInformation TechnologySaaSSoftware
No H1B
Responsibilities
Manage day-to-day community engagement across Docusign's social media channels, with particular focus on platforms like Reddit, LinkedIn, Instagram, and emerging platforms where organic conversation happens
Monitor social conversations about Docusign, our products, and relevant industry topics; identify opportunities to add value, answer questions, and participate authentically
Build and nurture relationships with community members, brand advocates, customers, and industry voices through consistent, genuine engagement
Respond to comments, questions, and mentions in a timely manner with appropriate tone and messaging that aligns with Docusign's brand voice
Identify trending topics and conversations where Docusign can organically participate and add value, particularly in B2B and tech communities
Collaborate with communications, customer support, product, and marketing teams to surface customer feedback, questions, and insights gathered from social listening
Contribute to content creation by identifying user-generated content opportunities, capturing real-time moments, and helping create content based on community conversations or questions
Track and report on community sentiment, engagement metrics, and conversation trends to inform broader social strategy
Develop and maintain community guidelines and best practices for engagement across different platforms
Support crisis monitoring and response by flagging potential issues and helping craft appropriate responses
Stay current on platform updates, community norms, and best practices for authentic brand engagement, especially in community-driven spaces
Test and experiment with new engagement tactics, platform features, and conversation strategies to continuously improve our community presence
Qualification
Required
5+ years of experience in social media management, community management, or digital engagement
Experience managing brand presence on Reddit and other community-driven platforms
Experience with social listening and monitoring tools
Flexibility and a bias to action
Preferred
BS/BA degree or equivalent
Excellent judgment, with a knack for knowing when to escalate
Strong writing skills with ability to adapt tone and style for different platforms and audiences
Experience in B2B technology, SaaS, or enterprise software industries
Active experience on platforms like Reddit, with a strong understanding of community culture and norms
Experience collaborating with cross-functional teams including PR, product marketing, and customer support
Knowledge of social media analytics and reporting tools
Strong content creation, copywriting and editing skills, with the ability to balance attention-getting creativity with enterprise-grade content
High emotional intelligence
A sense of humor
Benefits
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Company
Docusign
DocuSign helps small- and medium-sized businesses collect information, automate data workflows, and sign on various devices.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.29BKey Investors
Bank of AmericaFounders Circle CapitalGreenspring Associates
2025-05-27Post Ipo Debt· $750M
2018-04-27IPO
2016-10-12Secondary Market
Leadership Team
Allan Thygesen
Chief Executive Officer
Sagnik Nandy
Chief Technology Officer
Recent News
2026-01-22
Company data provided by crunchbase