Arjo · 11 hours ago
Field Service Technician- Rental (IL and WI)
Roselle, IL
Full-time
Onsite
New Grad, Entry LevelArjo is a healthcare company dedicated to empowering movement for people facing mobility challenges. They are seeking a Field Service Technician to provide maintenance, repair services, and support to customers, while also assisting in the growth of service contracts and collaborating with the sales team.
Health CareMedical Device
Responsibilities
Provides preventative maintenance, repair services, installations, upgrades and inservicing at customer accounts in accordance with established standard operating procedures and techniques, using the proper tools, test equipment and replacement parts
Actively seeks opportunities to grow the Arjo service contracts business through the closure of new service contracts or the renewal of existing service contracts. This requires research to obtain knowledge and understanding of the opportunity/install base and status of current service contracts within the assigned territory
Assists the sales team in marketing company equipment (joint calls, in-services, sales leads, demo and trade show set-up, etc)
Assists in assigned territory to achieve revenue goals as it relates to the sale of company products and services
Complies with all health and safety codes and procedures as mandated by company policy, customer requirements and regulatory agencies
Establishes and maintains positive and collaborative working relationships with internal and external customers
Provides services to customers in accordance with the terms, conditions and responsibilities stated in the company’s published warranty and maintenance contract policies
Assesses, provides cost estimates for, and completes repairs for customer-owned medical equipment
Provides training and support for quality-related service activities, such as quality control (QC) checks, product transportation processes, aesthetic maintenance and product cleaning
Assists in regulatory investigations by providing product assessments and documentation requested
Ensures reports are completed accurately and submitted within required deadlines
Participates and completes all required training programs, meetings and seminars
Adheres to and supports all company policies and procedures
Engages in self-appraisal and continuous learning and development
Manages local and van spare parts inventory
Submits all company expenses within the established guidelines and timelines as required by the Arjo Travel and Expense Policy
Works flexible hours and weekend to meet business/customer needs
Participates in any and all reasonable work activities as deemed appropriate and assigned by management
Build Quality into all aspects of their work by maintaining compliance to all quality requirements
Ensure compliance to all FDA and Worldwide Quality & Compliance regulations (As applicable to the job function)
Must have the education and experience to understand and comply with U.S. and Worldwide medical device regulations (As applicable to your job function)
Attend all required Quality & Compliance training at the specified interval
Adopt the “Beyond Compliance Quality Culture” in the work environment; always meet and exceed requirements
Ensures environmental consciousness and safe practices are exhibited in decisions
Must travel as required to customer sites (overnight travel amount will vary depending on the territories to be covered); must reside within the assigned territory; must be able to operate an automobile (valid driver’s licensed required)
Ability to travel by car or public transportation as needed to meet business needs
May work extended hours during peak business cycles
Must be able to lift a minimum of 75 lbs
Required to wear required personal protective equipment (including biological/chemical protection) when potential hazards exist on customer sites and in Service Centers
Must be able to complete series of inoculations when required
Major tasks require the use of hands, legs and feet
Ability to utilize computer and telephone equipment and other related office accessories/devices to complete assignments
While performing the duties of this job, the employee is frequently required to stand, walk and sit
The employee must have use of hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; speak and hear
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Qualification
Required
Provides preventative maintenance, repair services, installations, upgrades and inservicing at customer accounts in accordance with established standard operating procedures and techniques, using the proper tools, test equipment and replacement parts
Actively seeks opportunities to grow the Arjo service contracts business through the closure of new service contracts or the renewal of existing service contracts. This requires research to obtain knowledge and understanding of the opportunity/install base and status of current service contracts within the assigned territory
Assists the sales team in marketing company equipment (joint calls, in-services, sales leads, demo and trade show set-up, etc)
Assists in assigned territory to achieve revenue goals as it relates to the sale of company products and services
Complies with all health and safety codes and procedures as mandated by company policy, customer requirements and regulatory agencies
Establishes and maintains positive and collaborative working relationships with internal and external customers
Provides services to customers in accordance with the terms, conditions and responsibilities stated in the company's published warranty and maintenance contract policies
Assesses, provides cost estimates for, and completes repairs for customer-owned medical equipment
Provides training and support for quality-related service activities, such as quality control (QC) checks, product transportation processes, aesthetic maintenance and product cleaning
Assists in regulatory investigations by providing product assessments and documentation requested
Ensures reports are completed accurately and submitted within required deadlines
Participates and completes all required training programs, meetings and seminars
Adheres to and supports all company policies and procedures
Engages in self-appraisal and continuous learning and development
Manages local and van spare parts inventory
Submits all company expenses within the established guidelines and timelines as required by the Arjo Travel and Expense Policy
Works flexible hours and weekend to meet business/customer needs
Participates in any and all reasonable work activities as deemed appropriate and assigned by management
Build Quality into all aspects of their work by maintaining compliance to all quality requirements
Ensure compliance to all FDA and Worldwide Quality & Compliance regulations (As applicable to the job function)
Must have the education and experience to understand and comply with U.S. and Worldwide medical device regulations (As applicable to your job function)
Attend all required Quality & Compliance training at the specified interval
Adopt the 'Beyond Compliance Quality Culture' in the work environment; always meet and exceed requirements
Ensures environmental consciousness and safe practices are exhibited in decisions
Must travel as required to customer sites (overnight travel amount will vary depending on the territories to be covered); must reside within the assigned territory; must be able to operate an automobile (valid driver's licensed required)
Ability to travel by car or public transportation as needed to meet business needs
May work extended hours during peak business cycles
Must be able to lift a minimum of 75 lbs
Required to wear required personal protective equipment (including biological/chemical protection) when potential hazards exist on customer sites and in Service Centers
Must be able to complete series of inoculations when required
Major tasks require the use of hands, legs and feet
Ability to utilize computer and telephone equipment and other related office accessories/devices to complete assignments
While performing the duties of this job, the employee is frequently required to stand, walk and sit
The employee must have use of hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; speak and hear
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
Benefits
Competitive medical, vision, dental insurance
Wellness Program
Award-winning 401k plan
15d PTO
12 holidays (8 standard/4 floating)
Birthday
Time off to volunteer
Paid Training and Development
Company
Arjo
Arjo has worked in close collaboration with care homes and healthcare professionals, providing a unique understanding.
Founded in 1957
5001-10000 employees
H1B Sponsorship
Arjo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
$104.47M2025-11-05Post Ipo Debt· $104.47M
2017-12-15IPO
Leadership Team
Niclas Sjöswärd
President & CEO (interim)
Recent News
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2025-11-05
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2025-10-23
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