Buchart Horn, Inc. · 18 hours ago
IT Technical Support
York, PA
Full-time
Onsite
Mid Level
3+ years expBuchart Horn, Inc. is seeking a motivated IT Technical Support professional to join their IT team. The role involves supporting and maintaining workplace technology, responding to end-user requests, and ensuring the overall operational efficiency of the IT environment.
ConsultingReal Estate
Responsibilities
Take ownership of end-user support requests and see problems through to resolution
Research, diagnose, troubleshoot, and identify solutions to resolve technical issues
Ask employees targeted questions to quickly understand the root cause of their problem
Talk clients through a series of actions either via phone, video conference, email, or remote access until their technical issue has been resolved
Prioritize & manage multiple open issues at once
Follow up with internal employees to ensure their IT systems are fully functional after troubleshooting
Set up and provide assistance as needed for presentations and meetings requiring use of various A/V equipment
Recommend improvements to existing software and develop new methods to drive efficiencies
Provide technical support for all end-user hardware and software needs
Oversee the configuration of new hardware installations for both new and existing clients
Monitor security applications across all endpoints
Decommission electronics for recycling while adhering to proper electronic recycling practices
Provide backup coverage for any IT tasks as assigned or needed
Participate in 7/24 on-call support rotation to provide escalation support for network problems and customer issues
Keep job knowledge updated by participating in educational opportunities, reading professional publications, participating in professional organizations
Identify and review new technologies and alternative systems to enhance productivity, security, reliability, or cost savings
Maintain hardware inventory database for all IT related hardware
Qualification
Required
Associate degree in Computer Science, Information Systems, or equivalent experience required
Strong knowledge of computer hardware and workstation configuration
Basic understanding of network architecture and capabilities
Excellent troubleshooting, problem-solving, and customer service skills
Strong organizational skills and attention to detail
Ability to work independently and maintain confidentiality
Preferred
Minimum 3 years of experience in technical support or network maintenance preferred
A+, Network+, or similar certifications highly preferred
Company
Buchart Horn, Inc.
The professionals at Buchart Horn strengthen communities by designing the infrastructure to provide us with clean water, protect our environment, promote safe travel, enhance local commerce and recreation, and create attractive surroundings for where we live, learn, work, and play.
201-500 employees
H1B Sponsorship
Buchart Horn, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Brian Funkhouser
CEO
Company data provided by crunchbase