MidPen Housing Corporation · 21 hours ago
Associate Director of Property Operations (Union City)
Palo Alto, California
Full-time
Onsite
Lead/Staff, Director/Executive
$108K/yr - $133K/yr
4+ years expMidPen Housing is a leading non-profit developer committed to providing safe, affordable housing. The Associate Director of Property Operations will oversee daily operations of a region of properties, focusing on fiscal management, resident management, and employee supervision.
Building MaterialCommunitiesLifestyleNon ProfitReal Estate
Responsibilities
Supervise, hire, onboard, and train Property Managers; support peers in onboarding and training initiatives across the portfolio
Manage the full hiring process, including requisition submission, collaboration with the Recruiting Team, and candidate interviews
Provide ongoing staff management including performance reviews, recognition, improvement plans, disciplinary actions, and retention efforts
Promote a positive and growth-oriented work environment for Property Managers and on-site teams
Ensure operational effectiveness through budget oversight, KPI management, subsidy collection processes, and Real Page system proficiency
Maintain regulatory compliance across communities, including audits, inspections, rent increases, and timely re-certifications
Collaborate with internal departments (Legal, Compliance, Risk Management) and external partners (Housing Authorities, community groups) to support property operations
Lead resolution of staff and resident communication issues, ensuring high customer service standards and timely incident reporting
Conduct regular site visits, approve capital project proposals, and support vacancy reduction efforts
Participate in company training, committees, and process improvement initiatives; conduct monthly staff check-ins and quarterly performance reviews
Qualification
Required
Certified and well-versed in Fair Housing laws
Proficient in Microsoft Office Suite and property management software (MRI, Yardi, Boston Post; RealPage preferred)
Strong written and verbal communication skills, including professional correspondence and report writing
Exceptional customer service and relationship-building abilities with tenants, vendors, and internal teams
Skilled in interpreting policies, procedures, and technical documentation
Proven ability to prioritize tasks, manage time effectively, and meet deadlines in a dynamic environment
Strategic thinker with strong analytical and problem-solving skills
Demonstrated decision-making that enhances property performance and tenant satisfaction
Four or more years of Property Management supervisory experience and/or training or equivalent combination of education and experience
Four or more years of multi-family residential management experience – minimum two years of Affordable Housing experience
Tax Credit Specialist or Certified Occupancy Specialist certification required
Benefits
Health Insurance
Dental, Vision, Life & Disability Insurance
403(b) Retirement Investment
Employee Education Reimbursement Program
Paid Parental Leave
FSA for Childcare, Medical, and Commuter Benefits
EAP Program
Pet Insurance
Paid Time Off
Company Holidays
Wellness Days
Company
MidPen Housing Corporation
MidPen Housing is a leading nonprofit that creates and manages affordable homes across Northern California.
501-1000 employees
H1B Sponsorship
MidPen Housing Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$6.6MKey Investors
Community Development Financial Institutions Fund
2024-10-23Grant· $6.6M
Leadership Team
Matthew O. Matt Franklin
President and CEO
Recent News
2025-04-14
Silicon Valley Business Journal
2025-03-04
Business Journals
2023-05-19
Company data provided by crunchbase