Amalgamated Bank · 6 hours ago
Client Service Associate
New York, NY, US
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $70K/yrAmalgamated Bank is seeking a Client Service Associate to support the Trust Client Service in collaboration with their outsource partner, FIS. The role involves assisting with trust and custody services, managing client inquiries, and supporting account management processes.
Banking
Responsibilities
Submit various requests to FIS, including password resets for the Bank’s online portal for Trust clients
Assist the manager working with FIS and their different systems, partners and suppliers, including systems for inquiries and instructions, custody reports as well as their corporate actions, fund accounting, print services, and vendors
Review and submit requests for new client accounts and portfolios, including affiliations, including proxy, corporate actions and other affiliations
Assist Manager with internal communication with Investor Relations and Commercial Banking for Trust Clients, assisting with client communication when requested
Assist manager with account relationship management for Trust clients: new account set up with FIS, including affiliations, such as fee billing, statement production, proxy, corporate actions and others
Review and assist the Client Support Manager with the review of the FIS statement tracker report and anticipated statements, determine which statements need to be held and statement frequency, statement production date, investigate missing prices for statements, and generate quarterly MEPT and annual statements
Assist the Department Manager with filing reporting with appropriate agencies, including submitting 5500 schedule C reporting for client statements
Review and analyze with the Manager the fee billing process, including fee billing set up, the review of fee billing schedules, defining the fee billing calendar, and the review of actual fee billing and fee projections
Comply with existing operating policies and procedures
Provide general support to the Client Support Manager in researching and resolving customer inquiries and other daily activities
Ability to provide reasonable coverage and backup for teammates/colleagues including those on cross functional teams during planned and unplanned time off
Perform various administrative duties as directed by management
Assist Client Service Team with Annual Client reviews
Work directly with Clients on day-to-day inquiries, ensuring Client inquiries are resolved in timely manner
Perform Client Background checks and create CIP records on internal CIP Application as part of new Client On-boarding
Assist with the data gathering for Monthly/Quarterly Client Reviews
Update online databases on the Monthly and Quarterly basis
Working closely with Client Service Manager to assist with Past due Fee Invoices, Client On-boarding functions, reviewing pending Class action proceeds for terminated accounts and any other projects as needed
Qualification
Required
Bachelor's degree or equivalent work-related experience
Excellent analytical skills
General knowledge of securities industry's policies and procedures
Comprehensive knowledge of the global custody industry
Good oral, written and interpersonal skills
Excellent knowledge of computer software applications (MS Word, Excel, Access)
Company
Amalgamated Bank
For over a century, Amalgamated Bank has been America’s Socially Responsible bank supporting thousands of people, organizations, causes and businesses.
Founded in 1923New York, New York, USA
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Keith Mestrich
Retired President and CEO
Sam Brown
Senior Executive Vice President, Chief Banking Officer
Recent News
Amalgamated Financial Corp.
2025-07-24
GlobeNewswire News Room
2025-07-11
Simply Wall Street
2024-04-28
Company data provided by crunchbase