Wellstar Health System · 1 day ago
Sup PAS Pre-Service Operations WMCG
Augusta, GA
Full-time
Onsite
Entry, Mid Level
2+ years expWellstar Health System is dedicated to enhancing the health and well-being of every person they serve. The Patient Access Services (PAS) PreService Operations Supervisor is responsible for leading daily operations, ensuring appropriate staffing, and monitoring key performance indicators to optimize department efficiency.
FitnessHealth Care
Responsibilities
Responsible for direct supervision of employees, including participating in interviewing, hiring, counseling, terminations, evaluations, and reward and recognition
Assesses needs and arranges for adequate levels of personnel to achieve the most effective and efficient use of staff. Ensure that all shifts are covered adequately to meet patient needs, including approving PTO, handling UABS, LOA, and EIB
Monitors time and attendance, including approving PTO, handling UABS, LOA and EIB, and addressing issues timely as appropriate
Facilitates a positive work environment and assists with the development and motivation of employees
Attends departmental, system-wide and/or interdepartmental meetings as needed
Leads by example, assisting in projects, working as a positive team member, and rounding and mentoring of staff for optimal performance
Works to meet WellStar goals related to Employee Engagement and Employee Turnover
Exercises cost effectiveness to reduce budgeted expenses
Understands and ensures adherence to financial policies and programs
Monitors, audits and controls handling of cash funds
Monitors and encourages point of service collection policies
Works with management to meet all financial related goals
Collaborates effectively with department Managers to maximize cash flow and minimize wait times
Participates and represents the department and hospital committees and special projects and assumes accountability as appropriate
Participates in meeting the goals and objectives of the PAS department
Collaborates with PAS Revenue Cycle leadership to develop and implement goals, objectives and Action Plans for the department
Responsible for the ongoing management of daily operational functions of the department
Implementation and training of new programs/updates to employees
Responsible for quality and performance monitoring and reporting. Compiles and distributes data from management reports in a timely and accurate manner. Works with manager to analyze data to make changes as appropriate
Takes initiative to appropriately investigate and resolve department issues as they arise
Understands and enforces policies and procedures for assigned areas
Assists with investigating account issues, such as denials, tracking and trending problems, and implementing changes and education as appropriate
Assists with meeting all quality goals (i.e. patient throughput)
Monitors and resolves accounts, DNB/Denials, claim, patient, and other related Work-queues that impact the Revenue Cycle
Coordinates monthly Denial resolution for respective facility
Ensures quality and drives resolution of initiatives which impact the overall health of the Revenue Cycle
Completing routine form audits
Works collaboratively and as a team member with hospital leadership. Partners with Human Resources to achieve desired organizational culture, staffing and workforce metrics
Fosters positive working relationships between staff and physicians across the Health System
Fosters a culture that focuses on patient satisfaction, safety, customer service, staff participation, collaboration, motivation, and effective communication
Monitors patient throughput and adjusts staffing and processes as appropriate to ensure the most efficient patient throughput
Participates in customer service teams
Resolves patient, physician, interdepartmental and other customer issues in a timely and appropriate manner
Demonstrates ability to tactfully handle difficult situations through an approach that reflects consistency
Monitors facility and area customer service scores and works with management team on action plan
Maintains positive relationships with other department personnel
Maintains orderly and clean work environment, commensurate with the public expectations of a healthcare organization
Assures PAS team is enforcing WellStar/department dress code
Assures PAS has appropriate equipment and supplies to perform job duties
Available to facilitate staff needs 24/7, or as scheduled, either directly or through collaboration with other leaders when not on the schedule
Maintains required certifications by obtaining necessary CEUs and submitting timely to certifying board
Completes monthly, quarterly, and annual mandatory training as required
Performs other duties as assigned
Qualification
Required
Bachelors General
CHAA - Cert Healthcare Access Assoc or CPAR - Certified Patient Account Rep or CRCR - Certified Revenue Cycle Rep or CRCR-P - Certified Revenue Cycle Rep - Provisional (90 Days) within 120 Days
Minimum 2 Years In Healthcare Revenue Cycle Required
Bachelors degree or higher may substitute for experience Required
Computer/data entry experience
Ability to communicate with various members of the healthcare team
Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential
Effective problem solving and critical thinking skills
High attention to detail, self-directed and a positive attitude are essential
Effective problem solving and critical thinking skills
Typing or data entry competency of at least 40 words/minute
Cash handling and balancing
Demonstrated professionalism, effective communication skills and active listening skills
Preferred
Epic Experience
Working knowledge of patient registration systems and intermediate Microsoft Office Suite are preferred
Company
Wellstar Health System
The largest health system in Georgia.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Candice L. Saunders
President and CEO
Alan Muster
SVP Specialty Division
Recent News
BiometricUpdate.com
2025-10-28
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