San Diego Zoo Wildlife Alliance · 7 hours ago
Fraud Analyst
San Diego, CA
Full-time
Onsite
New Grad, Entry Level
$23.60/hr - $23.60/hrSan Diego Zoo Wildlife Alliance is dedicated to wildlife conservation and is seeking a Fraud Analyst I to support their e-commerce sales and fraud detection efforts. The role involves monitoring online transactions for fraud, analyzing data trends, and collaborating with various departments to ensure compliance with fraud prevention practices.
AssociationMuseums and Historical SitesNon ProfitRecreationWildlife Conservation
Hiring Manager
Lindsay Tatje
Responsibilities
Monitors e-commerce fraud by investigating potential fraudulent online transactions identified by operating moderately complex computer software
Monitor and review online transactions of tickets, tours and memberships for ecommerce fraud, review and take action where necessary, make decisions regarding chargebacks and make recommendation to modify the existing fraud practices and stay up to date with recent trends
Perform data analysis and fraud trend review utilizing SQL query language, and in-house computer programs, including Galaxy, Accertify and Retail Box Office
Works with multiple departments to complete fraud investigations and ensure compliance with fraud prevention best practices
Review and educate front-line team members on fraud risks and the anti-fraud security measures in place
Contact guests, credit card holders, financial institutions and law enforcement as needed for notification of potential fraud as needed
Assists with advance ticket and membership fulfillment
Qualification
Required
Experience in analyzing data and making clear business decisions required
Effective customer service experience relating to customer contact required
High School Diploma or equivalent required
Ability to communicate in a quick and time efficient manner required
Ability to operate moderately complex computer programs (i.e. MS Office, Accertify, Galaxy, SQL.) required
Problem solving skills for computer related hardware / software issues required
Must have basic math skills
Demonstrated ability of providing exceptional customer service required
Must have strong organizational skills
Ability to communicate effectively (verbal and written) required
Demonstrated ability to work effectively in a team and structured environment required
Preferred
Bachelor's Degree in Business Administration, Finance, Accounting, Economics, Marketing, or a related field or equivalent specialized training preferred
CFE Certification preferred
Benefits
Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
Family Passes
Complimentary Tickets
Free Parking at the San Diego Zoo & San Diego Zoo Safari Park
Local and In-House Discounts
Employee Assistance Program
Wellness Program
Company
San Diego Zoo Wildlife Alliance
San Diego Zoo Wildlife Alliance is an international, nonprofit conservation org merging wildlife healthcare, science, and education.
Founded in 1916
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Shawn Dixon
President and CEO San Diego Zoo Wildlife Alliance
Recent News
2026-01-03
San Diego Union-Tribune
2025-12-31
Company data provided by crunchbase