Ariat International · 19 hours ago
IT Support Tech II
Haslet, TX
Full-time
Onsite
Mid Level
$36.06/hr - $38.46/hr
3+ years expAriat International is an innovative outdoor global brand specializing in high-quality footwear and apparel. They are seeking an IT Support Technician II to support the operations team in resolving technical problems and to maintain IT equipment across various facilities.
FashionManufacturingProduct Design
Responsibilities
Allocating, maintaining, and troubleshooting of IT equipment used in Ariat facilities
Installing, monitoring, maintaining and repairing system hardware, software, and peripheral equipment, following design or installation specifications. This includes use of AD – GPO – InTune – and SOTI Mobile Control
Maintaining operation of system hardware through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues. This includes creating, updating, managing windows desktop images through approved solutions as well as Zebra devices (MC9xxxx, ZDxxx) used within the enterprise
Working with network engineers and external vendors for warehouse technical support
Administrating user access in Windows Active Directory, O365, InTune, JIRA, SOTI and other applications used
Managing relationships and coordination efforts with external technology suppliers
Tracking, managing, and quickly resolving all issues through the JIRA ticketing system
Assisting with troubleshooting and resolving system issues, including network, Server OS and application issues
Constantly looking for ways to improve user productivity by staying on top of new and emerging technologies (both consumer and enterprise)
Contributing to the creation of standard procedures that better streamline DITS team workflow
Assisting in training new hires
Supporting customers from multiple buildings in the area, as well as remote customers
Being able to lift and move 50lbs as well as standing and walking for shifts lasting up to 10-12 hours at a time
Traveling within your local or regional area to support our customers
Other duties may be assigned to meet business needs
Qualification
Required
3+ years of corporate or Distribution setting Windows, Mac or Linux Operating systems support experience
2+ years experience troubleshooting integrated and interdependent computer systems
2+ years experience maintaining thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
1+ years experience working within SOTI mobicontrol. Administration, setup, configuration, and troubleshooting
Above basic knowledge of network troubleshooting skills
Commitment to working a flexible schedule/shift/work area, including weekends, days and nights. Support of an on-call rotation
Excellent problem-solving skills and ability to rapidly identify and resolve issues in a fast-paced environment with a high degree of customer satisfaction
High school or equivalent
Being able to lift and move 50lbs as well as standing and walking for shifts lasting up to 10-12 hours at a time
Traveling within your local or regional area to support our customers
Preferred
Preferred experience with CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), or other industry relevant certifications
Continuous learning of new technologies
Benefits
Medical, dental, vision, and life insurance options
Expanded wellness and mental health benefits
Paid time off (PTO), paid holidays, and paid volunteer days
401(k) with company match
Bonus incentive plans
Team member discount on Ariat merchandise
Company
Ariat International
Ariat International It is a designer and producer of equestrian clothing, accessories, and footwear.
1001-5000 employees
H1B Sponsorship
Ariat International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (3)
2022 (3)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
LNK Partners
2006-11-15Private Equity
Leadership Team
Pankaj Gupta
CFO and COO
Recent News
Ariat International, Inc.
2025-09-02
Company data provided by crunchbase