ServiceNow · 1 day ago
Staff Technical Product Manager | Gen AI Product Builder
Orlando, FL
Full-time
Hybrid
Lead/Staff
8+ years expServiceNow is a global market leader in AI-enhanced technology, empowering organizations to work smarter and faster. They are seeking a Staff Technical Product Manager | Gen AI Product Builder to work closely with engineering teams to develop innovative AI solutions and prototypes, driving the company's product capabilities forward.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Stay up to date with the latest trends and advancements in AI and platform technologies. Provide informed recommendations and insights to PM leadership
Maintain your ability to rapidly prototype new features using the AI tools ServiceNow provides, including Figma Make, MS Copilot, Claude Code, SN Build Agent, and Windsurf
Work on cross-functional teams, including engineering, design, user research, and AI research, to develop and launch new PoCs
Effectively communicate and demonstrate PoC solutions to customers, and internal teams to gather feedback and iterate on solutions
Collaborate and co-create with customers to deploy the PoC, understand their business requirements, pain points, and goals, and adapt PoC solutions to meet their needs. Initial focus will be on agentic systems
Work closely with other stakeholders to define key performance indicators (KPIs), create scripts or processes to track them, and document the PoC success and value to customers
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
8+ years of experience as a product manager or similar experience with education
Translate customer needs into clear requirements, generating explicit product-design hypotheses, testing those hypotheses quickly and inexpensively, and advocating for the addition of your proven features into a product roadmap
Strong experience working cross‑functionally to ensure successful execution, aligning engineering, design, and business stakeholders around delivering customer and business value
Proficient in ServiceNow development, scripting (JavaScript, Glide, Python), and configuration. Experience with ServiceNow's core modules, including ITSM, ITOM, HRSD, CSM, or others is highly desirable
Proven experience in designing and architecting complex solutions on the ServiceNow platform
Experience working with PM, Design, Engineering and BUs
Demonstrated ability to work directly with customers, understand their requirements, and translate them into functional solutions
Excellent presentation, verbal, and written communication skills, with the ability to explain technical concepts to non-technical stakeholders
Strong analytical and problem-solving skills, with the ability to think creatively and propose innovative solutions
Strong analytical skills with a data-driven approach to decision-making
Passion for innovation and technology with an entrepreneurial mindset and a proactive and hands-on approach. Ability to thrive in a fast-paced, dynamic environment
Ability to work closely with technical teams and understand technical challenges and opportunities
Understanding and experience with Generative AI technologies is required
Preferred
Expertise in the ServiceNow platform and the ability to translate complex requirements into functional solutions will be critical in driving successful outcomes and with a strong understanding of the platform's capabilities, modules, and features
Experience applying this methodology to develop innovative, user-centric products and services
Skilled in conducting user research, facilitating co-creation workshops with customers, and guiding projects through all stages from ideation to PoC
Prior experience designing and building software using Figma Make, MS Copilot, Claude Code, SN Build Agent, and/or Windsurf
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
The Motley Fool
2026-01-22
The Digital Leash: What dog law teaches us about agentic AI liability | CIO
2026-01-22
Company data provided by crunchbase