SMA America · 10 hours ago
Service Dispatcher, Medium Voltage
United States
Full-time
Remote
New Grad, Entry Level
$29/hr - $30.50/hrSMA America is a leader in innovative solar technology, committed to transforming energy solutions. The Regional Service Dispatcher – Medium Voltage will oversee service parts ordering, field service scheduling, and warranty claims, ensuring timely service delivery and customer satisfaction.
Renewable EnergySolar
Responsibilities
Will assign Service Repair activities to SMA Field Resources, external Medium Voltage Service Providers via Salesforce Planning Board based on availability and customer/ case priority level
Monitors dispatch queues for new service cases. Then align parts and field resources to meet a customer service repair activity within the defined service level
Monitors existing service cases for key customers and service contracts to ensure the end-to-end delivery time and milestones are met. Takes proactive action with other SMA groups as needed to accomplish service level commitments
Ensure Medium Voltage issues reported by customers have been escalated to MV manufacturers before planning Service Repair Activities
Quality control of dispatched service cases from Regional Competency Center Technical team to ensure customer needs are met, Field Service Resources are prepared for repairs and manufacturers have been notified of the failure
Responsible for communication and alignment of customer’s availability and SMA repair plan
Verifying all Service repairs receive a properly completed Service Report with details required from MV manufacturers and SMA’s Supplier Quality
Other duties as may be required or assigned
Qualification
Required
Basic Medium Voltage Training
SAP System and Salesforce Ticketing System Training
End to End Process Training
Associate's degree in business, logistics, technical field or equivalent combination of education and experience
Experienced with Customer Service Ticketing systems
Proficiency in the English language, both written and verbal, is required
Ability to resolve operational complications and an attitude of thinking outside of the box is required
Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is required
Attention to detail and a high level of accuracy are required
Strong verbal and written communication skills are required
Ability to effectively discuss and present logistics principles to an audience
Preferred
Experience working with Field Service teams is preferred
Experience in Renewable Energy, Medium Voltage and/or Energy Distribution Industries is desired
Knowledge of customer service principles and practices are preferred
Spanish and/or German language skills are a plus
Knowledge of SMA's product line is strongly preferred
Benefits
Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
401(k) plan with company match
Opportunities for professional development and training
Inclusive, collaborative, and innovative work environment
Company
SMA America
SMA America offers photovoltaic system technology and support services.
Founded in 1981
201-500 employees
H1B Sponsorship
SMA America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (2)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
P
Peter Drews
Co-Founder
R
Reiner Wettlaufer
Co-Founder
Recent News
2025-09-09
altenergymag.com
2025-08-27
2025-08-27
Company data provided by crunchbase