Johnson & Johnson MedTech · 1 day ago
Senior Manager, Customer Insights – Robotics & Digital Surgery
Santa Clara, CA
Full-time
Hybrid
Senior Level
$138K/yr - $238K/yr
7+ years expJohnson & Johnson MedTech is a leader in healthcare innovation, focused on developing advanced surgical technologies. The Senior Manager, Customer Insights will oversee market analytics and research to support Robotic Surgery Platforms, collaborating with global partners to drive business growth through data-driven insights.
Hospital & Health Care
Responsibilities
Demonstrate an ability to manage, create, influence, and implement high-impact tactical and strategic marketplace understanding and learning plans. This includes primary and secondary research as well as forecasting
Demonstrate an ability to influence multiple collaborators, including senior management to ensure a data driven, insight approach to key business decisions and maximum impact thereof
Support platform business partners in:
New Product opportunities through development and execution of learning plans, including needs identification, opportunity assessment, and forecasting
Lead the design and execution of comprehensive market research initiatives to identify unmet needs, emerging trends, customer behaviors, and competitive landscapes, providing strategic insights that inform key business decisions
Use modeling techniques to develop robust forecasting models, incorporating market dynamics, economic indicators, and internal data sources to enhance accuracy and reliability of sales and revenue projections for new product launches, market and share reporting, and long-range financial planning
Proactively complete and deliver fact-based insights and analytics programs to address priority business needs and opportunities
Collaborate with business partners globally to develop long term plans grounded in market dynamics and customer insights to accelerate business growth and competitiveness
Flawless execution of all insight & forecasting activities
Champion a culture of continuous improvement by implementing and refining processes, fostering innovation, and encouraging cross-functional collaboration, ensuring that all team initiatives are optimized for efficiency, effectiveness, and alignment with organizational goals
Qualification
Required
BS/BA in business, marketing, statistics, mathematics, or related field is required; MBA or MS or other advanced degree is preferred
A minimum of seven (7) years of progressive experience in primary market research, secondary market research, forecasting, strategic insights, business analytics, or a related field is required
Experience in the medical device, medical technology, hospital specialty, or healthcare field is required
Knowledge and experience designing and completing primary marketing research, including questionnaire design, methodology selection, and learning plan development is required
Experience in end-to-end vendor and project management, including drafting RFPs, evaluating proposals, negotiating scope, managing timelines and budgets, and overseeing data quality
Experience in holistic strategy execution, seeing the big picture, integrating market, competitive, and primary research data into clear direction, driving multi-disciplinary alignment through influence is required
Thorough working knowledge and experience with forecasting market performance and/or product/services revenue for up to a minimum of three years into the future is required; Excel proficiency is required
Proven track record of working in a matrix environment where a high degree of collaboration is required
Due to the nature of information reviewed in the role, candidate must be able to demonstrate a high level of discretion and confidentiality is required
Excellent verbal and written communication skills, proficiency in Microsoft PowerPoint, Excel, and WORD are required
May require up to 20% travel (domestic and international)
Preferred
MBA or MS or other advanced degree is preferred
Experience in surgical robotics or hospital capital equipment is preferred
Knowledge of and experience with secondary market research tools (eg DRG, Premier, Health Verity, Provider databases) and techniques is preferred
Benefits
Medical
Dental
Vision
Life insurance
Short- and long-term disability
Business accident insurance
Group legal insurance
The Company’s consolidated retirement plan (pension)
Savings plan (401(k))
The Company’s long-term incentive program
Vacation – up to 120 hours per calendar year
Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
Holiday pay, including Floating Holidays – up to 13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Company
Johnson & Johnson MedTech
At Johnson & Johnson MedTech, we are working to solve the world’s most pressing healthcare challenges through innovations at the intersection of biology and technology.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike Walker
CFO & VP of Finance DePuy Synthes
Tino Schweighoefer, MBA
CFO Monarch Platform
Company data provided by crunchbase