Progressive Insurance · 1 day ago
Digital Analyst Senior or Lead
United States
Full-time
Remote
Senior Level, Lead/Staff
$81K/yr - $131K/yr
5+ years expProgressive Insurance is dedicated to helping employees move forward and live fully in their careers. As a senior or lead digital analyst on the Customer Relationship Management (CRM) Data Strategy team, you'll shape and expand the data landscape by partnering with teams across the business and ensuring data reliability for analytics at scale.
Auto InsuranceAutomotiveCommercial InsuranceHealth InsuranceInformation TechnologyInsuranceLogistics
No H1B
U.S. Citizen Only
Responsibilities
Shape and expand our data landscape
Partner with teams across the business to define requirements
Work with IT to deliver enhancements that keep our platforms ahead of evolving needs
Support high‑quality documentation and transparent organizational change
Enable self‑service for data users
Collaborate with internal teams and external partners to ensure data remains reliable, trusted, and ready for analytics on scale
Contribute to our Coaching Quality Analytics (CQA) data environment by managing data that forms the foundation of CRM’s coaching and quality programs
Provide reliable insight into call handling, quality outcomes, and the effectiveness of coaching for all NICE-recorded users
Help uncover new insights into call behaviors and deliver valuable business intelligence to enhance the overall customer experience
Qualification
Required
A minimum of six years of analytical work experience in a professional setting including, experience tagging and reporting using Google Analytics/Google BigQuery/Google Tag Manager or a comparable digital analytics suite and cloud provider
OR Bachelor's degree or higher and a minimum of five years of analytical work experience in a professional setting including, experience tagging and reporting using Google Analytics/Google BigQuery/Google Tag Manager or a comparable digital analytics suite and cloud provider
OR Bachelor's degree or higher in a quantitative field of study and a minimum three years analytical work experience in a professional setting including, experience tagging and reporting using Google Analytics/Google BigQuery/Google Tag Manager or a comparable digital analytics suite and cloud provider
Preferred
Intermediate to advanced programming skills in Snowflake and a solid understanding of data and analytics principles
Experience with data warehouse management
Exceptional collaboration skills to work effectively with teams and collaborators
Comfortable with ambiguity and the ability to adapt in a constantly evolving environment
Demonstrated experience working with both business and IT partners to create or update data assets to meet business needs
Benefits
Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance
Company
Progressive Insurance
Progressive Insurance is a property and casualty insurance provider.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Quigg
Chief Strategy Officer
Kaitlin Marvin
Senior Manager of Data and Analysis - Data Strategy
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