Newrez · 19 hours ago
Team Lead - Loss Mitigation (On-site)
Tempe, AZ
Full-time
Onsite
Senior Level
6+ years expNewrez is dedicated to exceeding the expectations of residential mortgage borrowers and business partners through superior service. The Team Lead for Loss Mitigation is responsible for minimizing losses on delinquent mortgages, ensuring compliance with investor guidelines, and overseeing the work of multiple Loss Mitigation Teams.
FinanceFinancial Services
Responsibilities
Perform workout approvals for multiple Loss Mitigation Teams
Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approved a Loss Mitigation Workout
Undertakes special projects related to departmental activities and performs other duties as assigned
Accurately underwrites the borrower’s income, through the review of paystubs, tax documents, benefit statements, business profit and loss statements, etc
Addresses any borrower question or concern. Handles escalated files appropriately by providing an articulate and complete response
Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements
Performs live and recorded call monitoring and provides immediate feedback as needed
Ensures compliance with company policies and procedures
Ability to effectively and accurately convey information to others
Performs related duties as assigned by management
Qualification
Required
High School Diploma required; college degree preferred but not required
6+ years of Loss Mitigation, collections, or related mortgage servicing experience
Proficient in Microsoft Word and Excel
Excellence in consulting and advising customers via telephone and written communication
Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies
Demonstrated strong skill set for organization and attention to detail
Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines
Excellence in consulting and advising customers via telephone and written communication
Self-Motivated. Ability to work independently with minimal supervision
Strong analytical, problem solving and mathematical skills to be used to improve team's performance
Ability to work overtime as needed
Understanding of mortgage lending and servicing
Working on-site at assigned office location
Regular and punctual attendance adhering to schedule established by leadership
Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand
Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations
Sedentary work in a stationary position at a cubicle for prolonged periods of time
Constant repetitive motions required for operating a computer, such as typing and managing phone calls
Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator
Benefits
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Company
Newrez
Newrez is your mortgage partner for all stages of your homeownership journey. We offer hundreds of mortgage products to match your needs.
5001-10000 employees
H1B Sponsorship
Newrez has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (12)
2023 (41)
2022 (3)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Joshua Bishop
Chief Operating Officer, Servicing
B
Bruce Williams
Vice Chairman
Recent News
2026-01-21
2026-01-17
Company data provided by crunchbase