Strategic Growth Partners · 1 day ago
Senior Technician
Norfolk,VA.
Full-time
Onsite
Senior Level
$45/hr - $45/hrStrategic Growth Partners is an international Information Technology consulting and Engineering Services company. They are seeking a Senior Technician to support an upcoming NATO ACT program, focusing on ICT Systems Operations, Administration, and Maintenance.
Management Consulting
No H1B
Security Clearance Required
Responsibilities
Delivers first call resolution in accordance with Standard Operating Procedures (SOP)
Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs
Escalates incidents to Level 2 support as necessary
Installs and maintains CIS assets for CSU Norfolk and supported customers
Installs and maintains Software on LAN workstations
Records all actions pertaining to CIS support in the approved ticket management system
Adheres to Technical Assistance Center SOP
Provides status updates for assigned requests via the approved ticket management system
Follows-up with users on completed requests prior to closing associated tickets
Contributes to accountability of CIS assets
Escalates User Complaint Management and Problem Management to TAC Cell Head
Executes pro-activeness for all requests assigned to User Support Section
Adheres to work schedule, providing support by engaging directly with the customer
Must be able to engage professionally in a multi-National environment working with VIPs
Qualification
Required
Installation, operation and maintenance of computer systems on local area networks (LAN)
System administration and maintenance of computers running Microsoft Windows 10
Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers)
Service Desk management, including incident and problem processing, change request processing, availability management and user interaction
Coordination of appropriate and timely responses, including channeling requests for help to appropriate work centers for resolution, monitoring progress and keeping users apprised of progress
A+ Fundamentals (Hardware / Software)
High proficiency level in English language
NATO Secret security clearance
Company
Strategic Growth Partners
SGP is a full-lifecycle growth partner for government contractors.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase