Nayax · 22 hours ago
Technical Support Engineer
Folsom, CA
Full-time
Hybrid
Senior Level
$60K/yr - $60K/yr
5+ years expNayax is a global leader in retail management software, empowering retailers with innovative technology. The Technical Support Engineer will provide advanced technical support for deployment and production issues across the Point of Sale application suite, ensuring high customer satisfaction and timely incident resolution.
BankingFinTechMobile PaymentsPaymentsRetail Technology
Responsibilities
Drive timely resolution of incidents, service requests, and complex technical issues through structured troubleshooting and root-cause analysis
Provide phone, email, and remote support for implementation and production issues impacting daily retail operations
Reproduce, diagnose, and resolve software, infrastructure, configuration, and data-related issues across POS environments
Identify, document, and log product defects with Development and QA teams, including clear reproduction steps and impact analysis
Collaborate closely with Product, R&D, QA, and Customer Success teams to accelerate issue resolution and contribute to product improvements
Create, manage, and maintain technical lab environments to replicate customer issues and validate fixes
Monitor and contribute to support KPIs including SLA compliance, CSAT, backlog health, and response times
Own and actively contribute to knowledge management efforts, including internal documentation, troubleshooting guides, and training materials
Maintain accurate, timely case updates in the support tracking system and proactively communicate status to customers and internal stakeholders
Participate in release readiness activities, post-release monitoring, and customer communications as required
Maintain a strong customer-centric mindset while managing high-pressure incidents, escalations, and time-critical situations
Proactively research new technologies, tools, and platform changes to remain effective and current
Qualification
Required
5+ years of experience supporting enterprise or B2B software applications
Proven experience as a Technical Support Engineer, Senior Technical Support Engineer, or Technical Support Lead
Hands-on experience managing Oracle and MySQL database environments, including troubleshooting corruption, performing manual recovery, and supporting disaster recovery scenarios
Ability to write and execute basic SQL queries, update statements, and scripts for Oracle and MySQL databases
Experience supporting Microsoft Server-class operating systems
Basic networking and virtualization experience (e.g., VMware, Hyper-V, VirtualBox)
Experience supporting and troubleshooting Apache-based application environments, including log analysis and issue diagnosis
Strong analytical, troubleshooting, and root-cause analysis skills
Excellent written and verbal communication skills in English
Strong interpersonal skills with the ability to collaborate across technical and non-technical teams
Ability to work independently, exercise sound judgment, and manage multiple priorities effectively
Strong organizational and time-management skills
Ability to support global customers across multiple time zones
Willingness to participate in rotating overnight shifts
Availability for emergency on-call assignments as required
Preferred
Experience with retail applications, particularly Retail Pro, is a plus
Company
Nayax
Nayax is a fintech company that provides merchant financial services to different retailers.
1001-5000 employees
H1B Sponsorship
Nayax has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Public CompanyTotal Funding
$418.37MKey Investors
SafeCharge
2025-12-08Post Ipo Debt· $173.19M
2025-02-13Post Ipo Debt· $139.29M
2024-03-07Post Ipo Equity· $81.39M
Leadership Team
David Ben-Avi
Founder & CTO
Sagit Manor
Chief Financial Officer
Recent News
GlobeNewswire
2026-01-06
2025-12-18
Company data provided by crunchbase