The Information · 1 day ago
Customer Success Associate Manager
New York, NY
Full-time
Onsite
Mid Level
$75K/yr - $90K/yr
3+ years expThe Information is a leading source of in-depth reporting for influential leaders in technology and business. They are seeking a Customer Success Associate Manager to manage renewals and growth for corporate and enterprise customers, ensuring proactive engagement and maximizing account usage.
BroadcastingInformation ServicesNewsPublic RelationsPublishingSocial News
No H1B
Responsibilities
Own renewals for a portfolio of 300+ corporate and enterprise accounts, proactively managing renewal timelines, outreach, and execution well in advance of contract expiration
Monitor customer usage and engagement data to identify churn risk early, expansion signals, and seat-based upsell opportunities
Lead value-based renewal and upsell conversations focused on usage, outcomes, and ROI
Partner closely with Enterprise Sales owners to support multi-stakeholder expansions and cross-department growth opportunities
Maintain strong CRM hygiene and forecasting, ensuring renewal and upsell activity is accurately tracked in Salesforce
Serve as a primary customer contact for day-to-day needs related to access, subscriptions, and account health, escalating risks as needed
Qualification
Required
3+ years of experience in Customer Success, Account Management, or Client Services in a B2B/SaaS environment
Experience managing a high volume of accounts simultaneously
Comfort owning renewal conversations and driving seat-based upsells
Strong organizational, communication, and cross-functional collaboration skills
Experience working with CRM systems
Preferred
Salesforce experience
Benefits
Company-paid medical, dental, and vision coverage for employees and their dependents
Medical coverage that includes fertility care and $0 copays for in-office mental health visits with in-network providers
Paid parental leave to support and empower new parents
Generous paid time off (PTO) that increases with tenure
401(k) plan with employer matching contributions
Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses
Fitness and wellness stipend to encourage a healthy lifestyle
Monthly cell phone reimbursement
Company-sponsored lunches in the office every Monday
Commuter benefits
A supportive, inclusive, and diverse work environment with a zero-tolerance policy for harassment
Company
The Information
The Information provides news and articles related to technology and its current trends.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Amy Nichols
Vice President, Events
Jessica Lessin
Founder, Editor-in-Chief
Recent News
Business Standard India
2025-11-11
Company data provided by crunchbase