JDA TSG · 22 hours ago
Director, Solutions Engineering
United States
Contract
Remote
Director/Executive
$120K/yr - $160K/yr
8+ years expJDA TSG is a company that provides specialized talent and business process expertise to major brands. They are seeking a Director of Solutions Engineering to lead solution design for client programs, bridging the gap between market needs and operational execution, and ultimately building the Solutions Engineering function as the company grows.
ConsultingInformation Technology
Responsibilities
Lead solution design for complex pursuits
Run structured discovery with enterprise stakeholders to understand goals, constraints, current-state processes, and success metrics
Design end-to-end managed service solutions: operating model, workflows, roles, tooling approach, governance, reporting, and launch plan
Define scope boundaries, assumptions, dependencies, and measurable outcomes
Create high-quality client-facing deliverables (decks, proposals, RFP responses, solution summaries) that drive alignment and accelerate decisions
Partner with Sales to shape deal strategy, close plans, and differentiation narrative
Create staffing models, onboarding and training plans, QA approaches, and steady-state operating cadences
Develop pricing models and business cases that balance competitiveness with margin discipline
Support contract development (MSA/SOW) by providing scope clarity, deliverables, acceptance criteria, and change-control structure
Pressure-test solutions with Delivery/Operations, Recruiting, IT/Security, and Finance to ensure feasibility
Lead internal solution reviews to align on delivery approach, risks, and resourcing
Produce transition artifacts: launch plan, RACI, timeline, training plan, and reporting/KPIs
Stay engaged post-close as needed to ensure launch quality and preserve solution intent
Design solutions that incorporate automation and AI appropriately with strong human-in-the-loop controls
Identify repeatable patterns and components that improve speed-to-solution and consistency across pursuits
Establish standards for discovery, scoping, estimating, pricing hygiene, proposal quality, and handoffs
Create reusable templates and playbooks (discovery guides, solution briefs, pricing models, transition checklists)
Define the future org structure, roles, and hiring plan as pipeline scales and priorities become clear
Qualification
Required
8–12+ years in solutions engineering, solution consulting, launch operations, pre-sales, customer operations, managed services, or tech-enabled services
Proven ability to lead enterprise discovery and translate ambiguity into executable operating models
Strong commercial skills: scoping, estimating, pricing, and shaping SOW language with clear assumptions and change control
Executive presence and crisp communication: able to simplify complexity and drive decisions
Comfort working autonomously in a first-hire environment: building structure while delivering outcomes
Analytical strength (staffing models, unit economics, margin sensitivity)
Preferred
Experience in customer support operations, technical support, trust & safety, compliance/risk, or back-office operations
Familiarity with AI-enabled workflows and human-in-the-loop design
Consulting background or experience productizing service offerings/modules
Benefits
Healthcare - Comprehensive coverage for you and your family
Employee Assistance Program - Get support when you or your family need it with counseling and coaching
401K with company match
Paid time off
Paid parental leave
Volunteer Day Off
Life insurance - Protect your loved ones and their future
Business travel accident insurance
Company
JDA TSG
JDA TSG is a management consulting company specializing in program management & process re-engineering services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Alex Mortman
Chief Executive Officer
Company data provided by crunchbase