Fortegra · 19 hours ago
Claims Examiner
Jacksonville, FL
Full-time
Onsite
Entry, Mid Level
2+ years expFortegra is seeking a Claims Examiner to provide exceptional customer service to clients. The role involves processing claims, adjudicating them based on service contract terms, and handling customer inquiries effectively.
Insurance
Responsibilities
Process claims via our phone and portal systems using Web Warranty/Web Claims program
Handle customer service questions or transfer call to appropriate numbers
Adjudicate claims based off the terms and conditions of the service contract
Follow-up with Service Providers and Technicians for required claims information
Complete Claim Administration functions
Handle ESC Resend Requests
When required, may send cleaning products to customers
Participate in any projects, reports, documentation, tasks or objectives assigned
Qualification
Required
High School Diploma or equivalency required
2 or more years experience with claims and/or other related claims processes is required
Demonstrate exceptional customer service skills and stellar telephone etiquette with professional dictation and written communication skills
Strong e-mail and internet skills Ability to analyze/resolve problems and adapt to change
MS Office Suite, including word, excel and access (typing min 50 wpm)
Must be able to multi-task (computer, phone, and documents/reference manuals)
Preferred
1-2 years of customer service experience preferred
Bilingual (Spanish/English) highly preferred
Benefits
Medical
Dental
Life
Vision
Company paid short/long term disability
401(k)
Tuition assistance
More
Company
Fortegra
For more than 45 years, Fortegra and its subsidiaries have delivered risk management solutions that help people and businesses succeed in the face of uncertainty.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Rick Kahlbaugh
CEO
Edward Peña
Chief Financial Officer
Recent News
2025-10-07
Halper Sadeh LLC
2025-10-01
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