eClerx · 21 hours ago
Call Center Agent
235 N McPherson Church Rd, Fayetteville, NC, 28303, US
Full-time
Onsite
New Grad, Entry Level
$12.50/hr - $12.50/hreClerx is seeking a Call Center Agent to provide customer support by handling inbound and/or outbound telephone calls related to products and services. The role involves answering customer questions, resolving complaints, and ensuring a positive customer experience in a high-volume call center environment.
AccountingAnalyticsContentDigital MarketingFinancial Services
Responsibilities
Handle inbound and/or outbound customer calls in a high-volume call center environment
Listen to customers to identify the reason for the call and determine appropriate solutions
Respond to customer inquiries and complaints accurately and efficiently
Explain available solutions and provide clear, professional guidance
De-escalate difficult or upset callers while maintaining professionalism
Confirm and clarify information to ensure customer understanding and resolution
Document customer interactions as required
Follow all company policies, procedures, and quality standards
Qualification
Required
Must be at least 18 years of age
High School Diploma or GED equivalent required
Typing speed of at least 25 gross words per minute
Strong verbal communication and interpersonal skills
Demonstrated customer service skills
Ability to work flexible schedules, including evenings and weekends during hours of operation
Preferred
Previous experience in a customer service or call center environment
Company
eClerx
eClerx offers digital marketing, creative and content production, market intelligence, financial support, and accounting services.
Founded in 2000
10001+ employees
H1B Sponsorship
eClerx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (10)
2022 (10)
2021 (9)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$436.53MKey Investors
Peak XV Partners
2010-03-10Post Ipo Equity· $6.53M
2009-08-14Post Ipo Secondary· $430M
2007-12-31IPO
Leadership Team
Kapil Jain
MD & CEO
Anjan Malik
Co-founder and Director
Recent News
Business Standard India
2025-12-17
Company data provided by crunchbase