Gusto · 15 hours ago
HR Operations Consultant
Denver, CO
Full-time
Onsite
Entry, Mid Level
$30/hr - $35/hr
2+ years expGusto is on a mission to grow the small business economy by providing essential services such as payroll and HR support. The HR Operations Consultant will manage operational workflows for HR Partners, ensuring efficient execution of HR tasks and improving processes to deliver exceptional client service.
Bookkeeping and PayrollEmployee BenefitsEnterprise SoftwareFinancial ServicesFinTechHuman ResourcesSaaSSoftware
Responsibilities
This role manages the operational workflow for our HR Partners, ensuring timely and compliant execution of various HR tasks across multiple client accounts
Support and manage workflows embedded within the HR Partner’s daily operations, proactively monitoring inboxes, Slack channels, and meeting action items to identify and independently address client requests
Efficiently handle high volumes of daily tasks, utilizing established triage protocols to prioritize and reprioritize work, with an emphasis on immediate support for payroll blockers and critical benefits questions
Utilize Asana to manage all open projects and tasks, maintaining clear and consistent communication between the HR Partner, Operations team, and the client
Route all Level 1 items (e.g., system support, simple administrative tasks) to the internal Dedicated Support Advisor (DSA) and diligently follow up to ensure their timely execution
Identify opportunities to automate recurring processes or improve workflow efficiency using tools like Asana rules, Gmail filters, Gumloop, or AI assistants
Master the triage process, quickly distinguishing between Level 1 administrative tasks, Level 2 operational support, and escalations (e.g., payroll blockers, benefits questions) to ensure continuous client service
Execute or delegate Level 1 back-end administration within Gusto, managing system upkeep, data entry, time card corrections, wage garnishments, and other Gusto system-based activities
Draft routine communications and prepare compliance-related documents
Support basic employee inquiries (e.g., PTO, pay, policy questions)
Own client-specific onboarding and offboarding logistics, including system setup, documentation, and benefits enrollment coordination
Maintain and update client records, audit data accuracy, and support compliance tracking across systems
Document recurring workflows and propose process improvements to drive efficiency and consistency
Support benefits, payroll, and compliance processes by gathering documentation, preparing forms, and ensuring timely follow-through
Qualification
Required
Minimum 2 years of experience in an Operations, HR Support, or HR coordination role, ideally in a consulting, SaaS, or multi-client environment
Demonstrated passion for building scalable HR processes and improving systems
Exceptional organizational skills and a keen eye for detail; you are someone who loves checklists, processes, and getting things right, especially when managing a high-volume task list
Strong proficiency with technology and the ability to learn new systems quickly
A high level of comfort with Google Suite and modern productivity tools (Slack, Asana, Zoom, etc.) is required
Proven examples of leveraging AI to solve tasks are a significant advantage
Direct, hands-on experience with Gusto is required; familiarity with other HRIS or payroll systems is a plus
Excellent communication skills, with the ability to convey complex information clearly and professionally both in writing and verbally to internal and external stakeholders
Proven ability to manage multiple priorities and adapt quickly to the changing needs of a fast-paced, client-focused environment
Demonstrated ability to maintain confidentiality and handle sensitive employee and client issues with the utmost integrity and discretion
A proactive, collaborative, and deeply service-oriented mindset that approaches all tasks with empathy and care
Benefits
Health Insurance
401(k)s
Company
Gusto
Gusto is an HR and payroll platform that simplifies complex tasks, empowering businesses to focus on what matters most.
1001-5000 employees
H1B Sponsorship
Gusto has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (54)
2023 (19)
2022 (37)
2021 (24)
Funding
Current Stage
Late StageTotal Funding
$746.1MKey Investors
Friends & Family CapitalT. Rowe PriceAkkadian Ventures
2023-01-28Series Unknown
2022-05-12Series E· $55M
2021-08-10Series E· $175M
Leadership Team
Josh Reeves
Head of Gusto (CEO) and Co-Founder. Building Gusto for the Long Term.
Edward Kim
Co-founder and Head of Technology
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