Ripple Fiber · 1 day ago
Director, Sales Operations, Community Solutions (MDU Bulk Sales)
United States
Full-time
Remote
Director/Executive
7+ years expRipple Fiber is an innovative fiber internet company focused on creating opportunities for communities. The Director of Sales Operations will lead the sales operations function for the MDU Bulk Sales organization, driving operational excellence and aligning sales strategies with revenue goals.
InternetISPNetwork Hardware
Hiring Manager
Jennifer Ayala
Responsibilities
Design and implement scalable sales processes for MDU Bulk sales
Optimize workflows across the GTM stack (CRM, Sales Engagement, Dialers, Data Enrichment, Sales Intelligence)
Introduce automation and leverage emerging technologies, including AI, to improve efficiency and accuracy
Manage CRM platform and ensure adoption across the sales organization
Build and maintain dashboards and reports to monitor rep productivity, pipeline health, and quota attainment
Ensure data hygiene, enrichment, and compliance with company standards
Manipulate and analyze data using tools such as Power BI, QuickBase, and CRM reporting to provide actionable insights for leadership
Support VP of Sales and Account Directors with proposal preparation, pricing models, and presentation development
Manage RFPs or other quote requests from properties
Facilitate internal processes for approvals and deal execution
Coordinate event presence and manage logistics for trade shows and multifamily conferences
Build and support a team that acts as liaison between Sales, Operations, and customer for new bulk customer implementations
Oversee activation schedules for tenants and ensure smooth onboarding
Manage post-sales processes, including billing coordination and customer success engagement
Manage Sales Operations support roles, including: Implementation Specialist, Billing/Finance Analyst, Customer Success Manager
Foster a collaborative, high-performance culture focused on continuous improvement
Research industry trends and identify opportunities for Ripple Fiber to expand presence working closely with Ripple Labs data
Lead cross-functional projects to improve customer experience and operational efficiency
Deliver accurate reporting and dashboards for leadership and sales teams
Maintain 100% CRM data integrity and compliance
Ensure timely execution of proposals and post-sales implementation
Drive measurable improvements in sales cycle time and operational efficiency
Successfully manage CRM enhancements and adoption across the team
Maintain 100% compliance on dashboards and quota tracking for leadership and sales teams
Ensure CRM, Power BI, and QuickBase data integrity and enrichment; maintain accurate contact records and account hierarchies
Guarantee timely and accurate management of sales contracts, including MSAs and ROEs
Deliver polished proposals and presentations for Account Directors and leadership within agreed timelines
Coordinate and lead RFP responses, ensuring completeness, compliance, and competitive positioning
Achieve 95% on-time launch for bulk installs and activation schedules
Meet SLA targets for support roles under management (Implementation Specialist, Billing/Finance Analyst, Customer Success Manager)
Successfully plan and execute Ripple Fiber’s presence at key industry events and conferences
Drive measurable improvements in sales cycle time and operational efficiency through automation and workflow enhancements
Act as the central point of coordination for all internal teams during deal execution and post-sales implementation
Qualification
Required
7+ years of experience in Sales Operations or related field, with leadership responsibilities
Expertise in CRM administration and sales process optimization
Strong analytical skills; proficiency in Power BI, QuickBase, and advanced Excel
Proven ability to manage cross-functional projects and lead teams
Excellent communication and organizational skills; ability to influence senior stakeholders
Bachelor's degree in Business, Operations, or related field (or equivalent experience)
Preferred
Experience in telecom, ISP, or multifamily housing industry
Familiarity with bulk agreements, ROE/MSA processes, and post-sales implementation workflows
Knowledge of AI-driven sales tools and automation platforms
Benefits
Competitive pay
Comprehensive health benefits
401(k) with company match
Company
Ripple Fiber
Ripple Fiber is an internet service-provider company.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$350M2025-05-28Undisclosed
2025-05-28Debt Financing· $350M
Leadership Team
Greg Wilson
Founder and Chief Executive Officer
Recent News
thefastmode.com
2025-12-19
Business Wire
2025-12-03
Company data provided by crunchbase