Lone Star College · 1 day ago
Advisor I, Financial Aid Campus Support and Call Center
Cypress, TX
Full-time
Onsite
Entry Level
$39K/yr - $45K/yr
1+ years expLone Star College is a recognized institution offering high-quality education to over 80,000 students each semester. The Advisor I, Financial Aid Campus Support and Call Center is responsible for providing information about financial aid, ensuring compliance with regulations, and delivering excellent customer service to students and parents.
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Responsibilities
Resolves student inquiries in person, over the phone (call center setting) and/or email and documents all necessary information according to office standards
Collects, analyzes, evaluates, and verifies financial aid data and documents submitted by students
Certifies student enrollment, ensuring adherence to academic progress policies and eligibility requirements; initiates appropriate adjustments to individual student financial aid
Researches current State and Federal regulations to keep up-to-date and determines the application of regulations to specific student circumstances
Prepares and reconciles a variety of reports, business correspondence, records, and/or other related documents
Participates in preparing for and facilitating financial aid workshops and presentations
Counsels students, and others, regarding eligibility requirements of financial aid
Responsible for other reasonable, related duties as assigned
Qualification
Required
Bachelor's degree and at least 1 year of experience, or an equivalent combination of education and experience
Must be in good standing with the Department of Education
Must successfully complete Federal Student Aid Fundamentals Training Series course upon hire
Preferred
Experience working in a call center
Experience working financial aid for a higher education institution
Benefits
A full comprehensive and competitive benefits package
A generous number of paid holidays and vacation days
Wellness programs
Tuition waiver
Professional development opportunities
Company
Lone Star College
Lone Star College is a school in Kingwood.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$0.38M2022-07-07Grant· $0.38M
Leadership Team
Mario K. Castillo
Chancellor & Chief Executive Officer
Dr. Kristy Vienne, CASP
Interim, Vice Chancellor for Finance & Administration/CFO
Recent News
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