Ventures Unlimited Inc · 13 hours ago
LiveVox NICE Contact Developer
Plano, TX
Full-time
Onsite
Senior Level
6+ years expVentures Unlimited Inc is seeking a LiveVox NICE Contact Developer. The role involves developing and managing NICE InContact solutions within call center environments, requiring strong scripting and integration skills.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Puneet Kumar
Responsibilities
6-8 year exp. in Livevox/NICE In Contact development
Call Center experience in NICE InContact with hands-on in Studio Scripting.(Omni channel scripting)
Strong knowledge on Nice Personal Contact Dialer
Strong knowledge on NICE IEX
Strong knowledge on Nice Quality Management
LiveVox dialer /Smart Reach hands-on with scripting
Good knowledge on API GW; Elastic Stack (ELK) ; Snowflake integration
Good knowledge on AWS ; Kafka and hands-on on AWS services such as EKS ,EC2 , Lambda and Kafka configuration knowledge
Should have knowledge on salesforce call center components ( SSO configuration/SailPoint profiling /Omnichannel /call center setup /SF managed packages/Softphone integration with NICE; LiveVox switches)
Understanding of the Studio Scripting
Experience working with Kafka
Experience Nice Personal Contact Dialer
Experience in NICE IEX
Knowledge in CI/CD Tools and DevOps pipeline
Must come to office 3-4 days and be in office for client interview
Excellent Communication and Writing skills
Ability to adapt and handle frequent changes to processes and requirements
Co-ordinate with multiple teams and be cross-functional
Qualification
Required
6-8 year exp. in Livevox/NICE In Contact development
Call Center experience in NICE InContact with hands-on in Studio Scripting.(Omni channel scripting)
Strong knowledge on Nice Personal Contact Dialer
Strong knowledge on NICE IEX
Strong knowledge on Nice Quality Management
LiveVox dialer /Smart Reach hands-on with scripting
Good knowledge on API GW; Elastic Stack (ELK); Snowflake integration
Good knowledge on AWS; Kafka and hands-on on AWS services such as EKS, EC2, Lambda and Kafka configuration knowledge
Should have knowledge on salesforce call center components (SSO configuration/SailPoint profiling/Omnichannel/call center setup/SF managed packages/Softphone integration with NICE; LiveVox switches)
Understanding of the Studio Scripting
Experience working with Kafka
Experience Nice Personal Contact Dialer
Experience in NICE IEX
Knowledge in CI/CD Tools and DevOps pipeline
Must come to office 3-4 days and be in office for client interview
Excellent Communication and Writing skills
Ability to adapt and handle frequent changes to processes and requirements
Co-ordinate with multiple teams and be cross-functional
Company
Ventures Unlimited Inc
We are a cutting-edge consulting firm specializing in Technology Solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase