RAYUS Radiology · 5 hours ago
IT Application Support & Training Specialist
St Louis Park, MN
Full-time
Onsite
Mid LevelRAYUS Radiology is looking for an IT Applications Support & Training Specialist to join their team, aiming to enhance radiology as a critical step in diagnosis and treatment. This role involves providing support and training for core IT applications, acting as a subject matter expert for Radiologic Information Systems and Electronic Medical Records, and collaborating with various stakeholders to improve user experiences.
Hospital & Health Care
Responsibilities
Administers RIS, EMR and auxiliary applications
Provides workflow documentation, training and support for internally developed applications
Acts as a subject matter expert for the Enterprise Support Team in troubleshooting application-specific issues
Uses knowledge of market-specific workflows in order to support and recommend improvements to existing workflows based on system capabilitiesWorks closely with manager to develop operating standards, protocol, policies and procedures for systems
Works effectively with Business Analysts and Product Managers to meet deliverable deadlines on various projects
Collaborates regularly with manager, market managers, Project Managers and other support staff to identify customer needs
Collaborates with Product Managers and/or the Development Team to develop enhancements and product efficiencies
Partners with the Quality Assurances Manager to perform QA duties for system upgrades and implementations, ensuring successful product rollouts
Provides large-group user training via the internet and live in-person settings on various system applications during new product implementations, upgrades and/or new center implementations
Performs new customer installations and upgrades of clinical software
Functions as the point of contact in the field for client inquiries concerning systems operation during system implementations
Diagnoses and troubleshoots system hardware, software and operator problems during system implementations
Acts as the Operations Support project liaison and subject matter expert on assigned implementation projects, providing recommendations and decisions to the larger implementation team
Completes other tasks and projects as assigned
Qualification
Required
Experience in administering Radiologic Information Systems (RIS) and Electronic Medical Records (EMR) systems
Ability to provide workflow documentation, training and support for internally developed applications
Experience in troubleshooting application-specific issues as a subject matter expert
Knowledge of market-specific workflows to support and recommend improvements
Experience in collaborating with Business Analysts and Product Managers to meet project deadlines
Ability to identify customer needs in collaboration with managers and support staff
Experience in developing enhancements and product efficiencies with Product Managers and Development Team
Ability to perform QA duties for system upgrades and implementations
Experience in providing large-group user training in various settings
Ability to perform new customer installations and upgrades of clinical software
Experience in diagnosing and troubleshooting system hardware, software and operator problems
Ability to act as a project liaison and subject matter expert on implementation projects
Benefits
DailyPay
Company
RAYUS Radiology
As a leading national subspecialty provider for advanced diagnostic and interventional radiology services, RAYUS Radiology is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kim Tzoumakas
Chief Executive Officer
Ryan Raschke
Chief Financial Officer
Company data provided by crunchbase