Amplify · 15 hours ago
Associate Director, Training & Development, CX
United States
Full-time
Remote
Lead/Staff, Director/Executive
$97K/yr - $125K/yr
5+ years expAmplify is a pioneer in K–12 education, leading in next-generation curriculum and assessment. They are seeking an Associate Director of Training & Development to optimize the contractor lifecycle for customer experience contractors, focusing on recruitment, hiring, and onboarding processes.
EdTechEducationHigher Education
Responsibilities
Lead multiple projects from inception to completion, ensuring alignment with strategic goals and successful execution
Ensure all project deliverables are met on time and within budget, maintaining high standards of quality
Proactively address and resolve any issues or obstacles that arise during project execution to keep projects on track
Collect and analyze data to support strategic decision-making and inform future initiatives
Foster a culture of innovation and continuous improvement within the team, encouraging new ideas and approaches
Establish and communicate clear vision and goals for the sub-team, ensuring alignment with the broader team and organizational objectives
Track sub-team performance, provide regular feedback, and manage team members' professional development and growth while meeting HR requirements and company goals
Conduct regular meetings to ensure effective communication, alignment on goals, and progress tracking
Recognize and celebrate sub-team achievements to boost morale and maintain high performance standards
Partner with different teams to develop and deliver training programs while maintaining clear communication and information sharing to ensure alignment on objectives and effective project execution
Gather input from various teams to refine hiring & training resources and assist in managing collective projects by contributing expertise and solving problems collaboratively
Use collaboration tools to maintain consistent communication, track progress, and document updates across teams
Partner with senior leadership across departments to assess and anticipate growth needs, ensuring proactive talent acquisition that aligns with business objectives
Design, execute, and evolve scalable hiring processes that attract high-quality talent (contractors) while strengthening our high-performance culture
Provide comprehensive training to regional & partner teams on hiring processes, key practices, and resources to ensure consistent execution across the department
Regularly analyze hiring effectiveness and candidate satisfaction, sharing insights with key stakeholders to drive continuous improvement and meet department-wide KPIs
Stay current with best hiring practices and quickly adapt processes as business realities change, maintaining competitive advantage in talent acquisition
Ensure unbiased candidate selection through systematic review of evaluative feedback, monitoring of interview practices, and application of strategic insights to improve outcomes
Develop and oversee best-in-class onboarding experiences that engage participants, incorporate effective adult learning principles, and equip contractors with deep program knowledge and training expertise
Lead cross-functional project management of onboarding content, ensuring design and execution align with instructional design principles, engaging multimedia elements, and interactive components to effectively prepare new hires for their roles
Lead strategic planning and execution of the annual in-person training events for the PLS contingent workforce, coordinating logistics, content delivery, and stakeholder engagement to maximize learning outcomes
Oversee systems access provisioning for new PLSs and develop their readiness in systems use, ensuring seamless integration into operational workflows and technology platforms
Provide comprehensive training to regional teams on onboarding processes, key practices, and resources to ensure consistent execution across the department
Regularly analyze onboarding effectiveness and share insights with key stakeholders, identifying departmental trends and orchestrating solutions that leverage people, talent, and process improvements
Stay current with onboarding best practices and quickly adapt programs as business realities change, maintaining competitive advantage in contractor preparation
Integrate and align your work with team and company priorities, actively contributing to the achievement of these goals
Participate in and/or lead team commitments, including working groups, team meetings, projects, and other initiatives contributing to the overall success of the CX Training & Development Team and CX team at large
Flexibly support various initiatives as needed, adapting to the changing needs of the organization and contributing to emerging projects or priorities
Qualification
Required
Bachelor's degree or equivalent related work experience
5+ years of K-8 classroom teaching experience and/or relevant professional experience
Proven record of achieving ambitious results in previous role
Experience (at scale) designing and delivering training sessions
Experience developing and managing projects, including creating detailed plans, forecasting and meeting deadlines, and data analysis
Demonstrates exceptional professionalism, poise, and judgment at all times
Tech and data savvy - exceptional with Google, Apple, and Microsoft office suites (e.g. word processing, excel/sheets, slides/decks); proficient in Salesforce and similar platforms; and eager and able to pick up any new technology or software with ease
Able to travel for onsite and in-person meetings (approximately 20%)
Preferred
Experience as an Instructional Leader and/or Curriculum Developer across a district or network of schools
Experience developing and delivering training at Amplify or using Amplify products as an educator or administrator in alignment/support of adult learning principles
Experience with hiring, onboarding, and managing teams of people
Track record of taking technical information and developing learning experiences that are simple, clear, and accessible
Benefits
401(k) plan
Stock options
Competitive health insurance and mental health options
Basic life insurance
Paid time off
Parental leave
Access to best-in-class development programs
Company
Amplify
A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and formative assessment.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$215MKey Investors
Cox Enterprises
2023-05-23Series C
2021-10-26Series Unknown· $215M
Leadership Team
Nathan Potter
Senior Vice President Engineering
Philipp Legner
VP of Mathigon
Recent News
Google Patent
2024-11-02
Company data provided by crunchbase