Armstrong World Industries · 1 day ago
Architectural Specialties, Project Coordinator Job
Lancaster, PA
Full-time
Onsite
Entry Level
$50K/yr - $65K/yr
2+ years expArmstrong World Industries is a leader in the design and manufacture of innovative architectural applications. The Project Coordinator will interface with customers and the sales team to manage orders for Architectural Specialties solutions, ensuring accuracy and providing excellent customer service throughout the order lifecycle.
Building MaterialHome RenovationManufacturing
Responsibilities
Review incoming orders for completeness and accuracy; ensure that orders have corresponding quotations and validate pricing
Utilize SAP system to manually create sales orders
Utilize Salesforce system to process Quote to Order orders
Utilize Salesforce system to update order status that is linked to the Domino tracker
Provide excellent communication to customers related to their order status from order receipt to order shipment
Develop an understanding of customers’ needs and take actions to ensure that such needs are met
Create positive customer experience with internal and external customers during entire order life cycle, which may include order revisions, special delivery requirements, expediting requests, and other adhoc requests
Ability to identify and offer alternatives to resolve problems
Facilitate claims process by utilizing Salesforce to document complaints (billing errors, product defect, shipping damage, etc); route subsequent tasks to appropriate owners; follow up until final case resolution which may include processing credits and debits in SAP
Utilize Newforma project management software to maintain accurate project status
Become knowledgeable with Architectural Specialties Products and supplier capabilities to ensure customer orders are fulfilled either as requested or that alternatives are presented
Develop strong relationships with internal and external customers. Internal customers include Project Managers, CSM's, Operations Manager, Order Prep, Samples Coordinator, Premium Order Coordinator, DC Coordinators, and CFC
Support submittals sample process as needed
Identify and participate in process improvement activities. Support IT projects related to order processing and acquisition integrations
Ability to work in a team environment, cross train and provide coverage as needed
Qualification
Required
High school diploma/GED
At least 2 years of administrative or customer service experience; call center experience preferred
Superior verbal and written communication/customer service skills
A commitment to consistently exceed the customer's expectations
The ability to learn, understand, and transfer knowledge relative to entire AS product line
Excellent listening skills and problem-solving skills relative to customer inquiries
Strong math skills
The ability to prioritize your workload and perform multiple tasks at once is key
The ability to maintain a positive attitude and work effectively within a team environment
The ability to be proactive, take initiative, be accountable, and possess a strong propensity towards change and process improvement
Ability to adjust schedule to meet business needs
Strong computer skills with proficiency in Microsoft Office (Excel, Word, PowerPoint), Adobe Reader and Outlook
Preferred
SAP experience preferred
Benefits
Medical
Dental
Prescription drug
Life insurance
401k match
Long-term disability coverage
Vacation and sick time
Product discount programs
Company
Armstrong World Industries
Armstrong World Industries is a producer of flooring products and ceiling systems.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-04-01Acquired
2006-10-18IPO
Leadership Team
Victor Grizzle
Chief Executive Officer
Bonnie Elliott
Executive Assistant to the CEO & CFO
Recent News
2025-11-04
2025-10-29
Company data provided by crunchbase