Swift7 Consultants · 1 day ago
Customer Support Manager
Miami, FL
Full-time
Onsite
Mid LevelSwift7 Consultants is a growing consulting and operations support firm committed to delivering efficiency and excellence across logistics and business services. They are seeking a dedicated Customer Support Manager to oversee daily support operations and ensure outstanding service standards while maintaining strong client relationships and enhancing customer satisfaction.
Marketing & Advertising
Responsibilities
Lead and coordinate customer support operations to ensure timely and effective service
Monitor service performance and maintain high-quality support standards
Resolve escalated customer inquiries with professionalism and efficiency
Develop and optimize internal support procedures and workflows
Collaborate with internal departments to improve overall client experience
Prepare reports and track key service metrics
Qualification
Required
Strong leadership and organizational abilities
Excellent verbal and written communication skills
Problem-solving mindset with attention to detail
Ability to manage multiple priorities in a fast-paced environment
Professional demeanor and client-focused approach
Proficiency with CRM systems and support tools
Benefits
Growth opportunities within a stable and expanding organization
Supportive and professional work environment
Structured onboarding and ongoing development
Paid time off and standard employment benefits
Company
Swift7 Consultants
We’re a team of enthusiastic marketers who are always ready to take your business to the next level.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase