GILLMAN HOME CENTER · 1 day ago
Kitchen & Bath Designer
Dayton, OH
Full-time
Onsite
Entry, Mid Level
1+ years expGillman Home Center is a retail company specializing in home improvement products, and they are seeking a Kitchen & Bath Designer to assist customers with their interior design needs. The role involves providing excellent customer service, creating designs using various software, and ensuring accurate product orders and deliveries.
Building Materials
Responsibilities
Provide excellent service to customers
Treat all team members, vendors, and customers with courtesy and respect
Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate
Assist customers with interior designs for their home or project
Become well educated in the product lines available to GHC. Seek continued education on changes to available product lines. Stay educated on industry trends
Utilize various software including; Saberis, 20/20, and Spruce to create accurate designs and layouts, quotes, customer orders, purchase orders, and sales invoices
Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations
Thoroughly explain orders to customers. Require their sign off before placing any purchase orders
Order product in correct color, size and quantity from the vendor. Immediately inform vendor and Sales Manager of discrepancies or other issues with orders. Process returns to vendors and follow up to ensure credits are issued
Ensure that all product is invoiced before leaving the store
Research credits, returns, and late payments as needed
Follow-up with customer from quote to project completion
Travel to homes or job sites to take measurements, ensure compatibility of product with the job site. Consult with homeowner or contractor regarding layout specifications
Work with the Sales Manager to resolve any customer complaints, product damage, or other issues
Provide in store support as needed including, but not limited to ringing out customers, price changes, cycle counts, other customer service duties, etc
Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management
Follow all company policies and procedures
Other duties as assigned
Qualification
Required
Provide excellent service to customers
Treat all team members, vendors, and customers with courtesy and respect
Greet and assist customers in a positive, approachable manner
Answer questions and resolve customer concerns
Advise customers on solutions to projects and problems
Offer solutions with add on sales when appropriate
Assist customers with interior designs for their home or project
Become well educated in the product lines available to GHC
Seek continued education on changes to available product lines
Stay educated on industry trends
Utilize various software including; Saberis, 20/20, and Spruce to create accurate designs and layouts, quotes, customer orders, purchase orders, and sales invoices
Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations
Thoroughly explain orders to customers
Require their sign off before placing any purchase orders
Order product in correct color, size and quantity from the vendor
Immediately inform vendor and Sales Manager of discrepancies or other issues with orders
Process returns to vendors and follow up to ensure credits are issued
Ensure that all product is invoiced before leaving the store
Research credits, returns, and late payments as needed
Follow-up with customer from quote to project completion
Travel to homes or job sites to take measurements, ensure compatibility of product with the job site
Consult with homeowner or contractor regarding layout specifications
Work with the Sales Manager to resolve any customer complaints, product damage, or other issues
Provide in store support as needed including, but not limited to ringing out customers, price changes, cycle counts, other customer service duties, etc
Ensure a safe working environment
Maintain situational awareness
Identify and report any safety issues or concerns to management
Follow all company policies and procedures
Other duties as assigned
Customer Service
Teamwork
Attention to detail
Follow-up
Prolonged periods of sitting, standing and walking throughout the day
Must be able to lift up to 10 lbs at times
This is a full-time position, 45 hours/week
1-3 years of design experience
Knowledge and proficient in 2020 design program
Preferred
College degree in related interior design field preferred
Benefits
Medical Insurance
Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
401k plan with employer contribution
Company paid $25k Life Insurance Plan
Employee discount
Vacation time
Company
GILLMAN HOME CENTER
At Gillman Home Center, we believe in providing our customers with the highest quality products and exceptional service.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mary Jo Hassett
Chief Financial Officer
Company data provided by crunchbase