Later · 13 hours ago
Revenue Operations Manager - Customer Operations
Boston, MA
Full-time
Onsite
Mid, Senior Level
$130K/yr - $140K/yr
4+ years expLater is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. The Revenue Operations Manager, Customer Operations will own the operational infrastructure that supports Later’s brand customers across their platform and managed services, ensuring efficient delivery of contracted revenue and effective customer outcomes.
AppsiOSMarketing
Responsibilities
Define and own the operational frameworks that ensure sold revenue is delivered efficiently and effectively across all brand customer offerings
Establish clear definitions of campaign health, customer health, and operational performance that align Services, Client Success, Finance, and Sales
Translate revenue pipeline signals into forward-looking operational insights that inform staffing, prioritization, and investment decisions
Own the metrics that answer 'did we deliver what we sold, and was it efficient?' at the campaign, customer, and portfolio level
Build and maintain reporting that surfaces campaign health, budget utilization, margin performance, and delivery risk
Partner with Services, Client Success, and Finance leadership to define what 'healthy' looks like and implement early warning systems when campaigns or customers drift off track
Develop consistent frameworks for measuring customer health that work across product lines and engagement models
Own the end-to-end Sales-to-Services handoff process, ensuring accurate, timely, and complete transfer of deal context into execution
Build pipeline-to-capacity forecasting models that give Services 30–60–90 day visibility into incoming workload
Connect Sales forecasting with Services capacity planning to enable proactive staffing and resource allocation
Develop load-balancing frameworks and recommendations that help Services leadership distribute work effectively
Design, document, and continuously improve the workflows that move customers from sale through delivery completion
Identify friction, bottlenecks, and inefficiencies across customer operations and build scalable, repeatable solutions
Define SLAs, efficiency benchmarks, and operational standards that drive consistency across Sales, Customer Operations, and product lines
Own the Salesforce data architecture that enables clear visibility into customer and campaign performance
Ensure data integrity and system hygiene across the customer and campaign lifecycle
Support the systems infrastructure that enables Account Directors, CSMs, and Delivery teams to operate from a shared source of truth
Partner with central RevOps and Systems teams on platform enhancements, integrations, and automation
Create documentation and enablement resources so teams can effectively use the systems and processes you build
Act as a trusted operational partner to Services, Client Success, Sales, and Finance leaders
Facilitate alignment across teams by creating shared metrics, processes, and operating rhythms
Communicate clearly and proactively to ensure stakeholders understand performance, risks, and upcoming capacity constraints
Qualification
Required
4+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Customer Operations within a SaaS, professional services, or solutions delivery environment
Proven ability to design and implement cross-functional processes that drive measurable business outcomes
Strong command of Salesforce or comparable customer management platforms, including reporting, workflow design, and data modeling
Experience with capacity planning, forecasting, or resource modeling that connects demand signals to operational capacity
An analytical mindset with the ability to translate data into insight—and insight into action
Understanding of services delivery, agency operations, or delivery-based business models; experience in the creator economy or marketing industry is a plus
Exceptional written and verbal communication skills, with the ability to document complex processes and influence senior stakeholders
Comfort operating in ambiguity and a bias toward building structure where it doesn't yet exist
Experience with project management tools (e.g., Asana, Teamwork) and BI or reporting tools (e.g., Tableau, Looker, Domo, or similar)
Benefits
Eligible to participate in various benefits plans as part of their overall compensation package
Company
Later
Later is the world’s first Social Revenue Platform
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$1.3MKey Investors
Aspect Ventures
2022-04-27Acquired
2015-09-01Seed
2014-12-27Seed· $1.3M
Leadership Team
Ian MacKinnon
Co-Founder/Chief Technology Officer
Recent News
Company data provided by crunchbase