Amazon · 8 hours ago
Sr. Service Engineer, PSO, Amazon Prime Air, Amazon Prime Air
Seattle, Washington, USA
Full-time
Onsite
Senior Level
$151K/yr - $205K/yrAmazon is a leading global technology company, and they are seeking a Sr. Service Engineer for their Prime Air team. This role is responsible for ensuring technical reliability within drone operations, driving improvements through data-driven insights and collaboration with engineering and operations teams.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Investigate drone system performance for anomalies, deliver solutions to operations and maintenance team escalations
Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements
Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens
Develop and maintain documentation for technical procedures
Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers
Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners
Qualification
Required
Bachelor's degree in a STEM discipline
Experience as a technical lead, systems engineer, or technical program manager with significant experience in complex systems
Preferred
Experience analyzing dependencies, tradeoffs, and sensitivities across multi-disciplinary systems
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Founded in 1994
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-21
2026-01-21
Company data provided by crunchbase