Axalta · 23 hours ago
Logistics Specialist (Customer Service)
Detroit, MI
Full-time
Onsite
Entry Level
2+ years expAxalta is a leading company in the coatings industry, committed to innovative solutions that protect products and enhance their appearance. The Logistics Specialist (Customer Service) role involves providing high-level customer service, processing customer orders, and managing supply chain support to ensure customer satisfaction and operational efficiency.
IndustrialIndustrial ManufacturingManufacturingSustainability
Responsibilities
Process customer orders and returns, credits and debits through appropriate system with first pass data accuracy
Process invoicing for Axalta-owned inventory sites and reconcile according to procedures
Establish sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition
Monitor shipment status and take appropriate action where necessary e.g. expediting, tracing, etc. Establish resources to involve in ensuring commitments to customers are met
Resolve issues related to lost or damaged shipments and be able to implement a plan of action to meet the customer requirements
Reconcile and resolve Accounts Receivable issues as they pertain to customer service procedures
Timely processing of shipped not billed items and open orders
Work with customer production teams and planning group to insure customer requirements are met
Ensure customer ship dates meet customer needs consistent with the schedule and work with planning team on day-to-day issues
Interface routinely with the customer, Marketing, production and other Axalta sites
Process releases of purchase orders and receipts and interact with vendor as needed
Coordinate and participate with customer visits as needed by the business
Maintain a proactive relationship with internal and external customers
Understand and respond to metrics focused on driving continuous improvement of the process
Stay highly organized and set priorities for a demanding, diverse business work load
Process production orders for re-cans
Maintain and follow policies, procedures and work practices
Work effectively in a dynamic team environment and be flexible to take on tasks when required by the team/management
Qualification
Required
High School Diploma (Required)
Candidates must have Logistics/Supply Chain experience
Candidate must have at least 2 years' Customer Service experience
Candidates must be proficient in MS Office Suite (Word, Excel, Outlook, etc)
Proficient experience working with SAP and the Microsoft Office suite is required
Candidate must have proven problem solving ability, negotiation skills, and effective complaint resolution
Candidate demonstrated experience of forming and maintaining positive and professional relationships with customers and colleagues
Candidate must possess excellent verbal and written communication skills
Candidate must be able to organize and set priorities for a demanding, diverse business work load
Candidate must be able to work effectively in a dynamic team environment
Candidate must be able to work effectively with minimal supervision
Preferred
The ideal candidate will have at least two (2) plus years of customer service representative experience working in a corporate setting
Company
Axalta
Axalta provides performance coatings for a wide range of industrial applications; light vehicle and commercial vehicle coatings for original equipment manufacturers; and refinish surface preparation and coating systems for body shops globally.
10001+ employees
H1B Sponsorship
Axalta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (7)
2022 (6)
2021 (11)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$500M2025-11-18Acquired
2023-12-11Post Ipo Debt· $500M
2014-11-12IPO
Leadership Team
Chris Villavarayan
Chief Executive Officer and President
Carl Anderson
Senior Vice President and Chief Financial Officer
Recent News
2026-01-16
2026-01-16
2026-01-14
Company data provided by crunchbase