First Citizens Bank · 11 hours ago
Operations Specialist II (Hybrid)
Raleigh, NC
Full-time
Hybrid
New Grad, Entry, Mid Level
0+ years expFirst Citizens Bank is seeking an Operations Specialist II for a hybrid role that requires both in-office and remote work. The position involves providing advanced operational support, facilitating processes, and ensuring compliance while maintaining records crucial for business operations.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Answers inbound communications to service accounts, fulfill requests, or address issues
Determines target needs and provides resolution while maintaining a high standard of service
Identifies appropriate course of action for more complex issues or disputes
Performs various operational tasks that occur during customer, vendor, and associate inquiries
Streamlines the workflow for other associates within the business unit through operational activities
Identifies and communicates process inefficiencies
May offer recommendations for process improvements
Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials
Maintains and updates department records either physically or within a system
Provides knowledge in area of work
Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant
Utilizes product, system, or process familiarity to resolve problems and handle customer requests
May offer guidance and direction to less experienced specialists through knowledge in area of work
Qualification
Required
Bachelor's Degree and 0 years of experience in Financial Services or Operations Support OR High School Diploma or GED and 2 years of experience in Financial Services or Operations Support
Preferred
Proven experience in general bank loans operations with a bank or financial institution
Working knowledge of loan servicing systems (ALS, FIS, Loan IQ or similar and familiarity with complex loan products
Effective judgement and critical thinking
Must be detail oriented, able to multitask and function in a fast-paced, deadline driven environment with minimal oversight
Strong analytical skills and attention to detail are essential
Must be able to work independently on assigned duties while successfully collaborating in a team friendly environment
Strong organizational and time management skills are important as multi-tasking is essential
Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and familiarity with workflow or document management tools (OnBase, RMS, or similar)
Benefits
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
Recent News
Talk Business & Politics
2026-01-16
2026-01-13
Company data provided by crunchbase