Emory Healthcare · 1 day ago
Clinic Lab Support Services Coordinator
Duluth, GA
Full-time
Onsite
Mid Level
4+ years expEmory Healthcare is a prominent healthcare provider dedicated to quality patient care. The Clinic Lab Support Services Coordinator is responsible for overseeing the daily operations of the Clinic Phlebotomy Services staff, ensuring efficient specimen handling and staff training while maintaining high standards of quality and safety.
Health CareMedical
Responsibilities
Coordinates daily activities of the Clinic Phlebotomy Services staff responsible for registration, collection, labeling and/or processing of patient specimens for testing
Possesses all skills of Tech III to fill staff vacancies as needed
Monitors operation and productivity, prepares work schedules, trains new staff, oversees computer functions, and prepares monthly quality/safety reports
Ensures all resources and people are in place to support each shift to handle workload
Makes sure each staff member is aware of responsibilities and time constraints
Provides supervision and instruction to staff; documents performance issues and takes immediate corrective action as appropriate; makes recommendations to supervisor concerning staff performance evaluations and disciplinary issues which may require formal action
Participates in interviews as requested
Initiates incident reports and immediately forwards the information to the proper administrator for completion
Works with manager to formulate plan for professional development
Attends educational in-services and training classes for various computer systems as necessary
Is proficient in computer programs necessary to track and document work related items
Maintains up-to-date records pertaining to daily collection logs and billing reports and takes action to resolves any pending work
Oversees computer operations insuring the accurate entry of data pertaining to test requests, specimen collection and related patient charges or credits
Instructs staff in computer systems and takes action to correct any problems
Documents outstanding issues and reports on resolution
Communicates as Rep III, additionally, responsible to take action to solve the problem
Projects a professional image through formal and informal communication to internal and external customers
Actively works to maintain open and accurate communication with all medical and laboratory staff, and patients
Maintains an attitude of total commitment to customer satisfaction
Responsible to oversee training for all new staff
Acts as a liaison to other healthcare departments for problem resolution
Focuses on building a successful, strong team
Exhibits ability to diffuse situation when conflict arises
Highly motivated and proactive
Always willing to take independent action
Initiates new ideas
Clearly demonstrates flexibility and creativity needed to adjust plans and capture new opportunities
Orders and maintains an adequate inventory of commonly used supplies to ensure immediate availability; checks the expiration dates of stored items to ensure that the dates are not expired and takes appropriate action to remove any out-dated item
Evaluates new products as available and initiates implementation procedures as appropriate
Ensures preventive maintenance procedures are completed and documented per regulatory guidelines
Coordinates the ordering and/or processing of patient specimens maintain the integrity of each specimen
Investigates and resolves problems and documents maintain the integrity of each specimen
Investigates and resolves for monthly quality management reports
Follows up and resolves customer service complaints and documents appropriately
Initiates steps to prevent reoccurrence of errors or poor service
Practices universal precautions, barrier protection methods, infection control and isolation procedures to ensure a safe work environment
Instructs and monitors staff adherence to safety guidelines
Documents safety issues on monthly quality management reports
Supervises and instructs staff responsible for the registration, collection and receipt of blood and non blood specimens
Reviews test requisitions and specimen labels for accurate information and orders tests appropriately; follows up on all tests with incomplete information or questionable test orders
Schedules and arrives lab appointments
Verified and updates insurance information and triages specimens to the proper testing facility
Obtains waivers for Medicare coverage when applicable
Distributes patient labels for collection of in house specimens and processes all emergency orders (STATS) within the required time frame
Preserves the integrity of each sample prior to distributing them to the appropriate department
Processes and prepares referral specimens for shipping to reference laboratories
Reconciles outstanding test orders that have not been resolved through standard operating procedures
Initiates intervention on unacceptable specimens, as needed
Participates and documents quality improvement activities as it relates to registration procedures, wait times, phlebotomy, processing and the transportation of specimens
Compares data from different sources to draw conclusions using effective approaches for choosing a course of action or developing appropriate timely solutions
Qualification
Required
High school diploma or equivalent
Preferred
Some college preferred
4 yrs phlebotomy processing preferred
Phlebotomy certification preferred
Company
Emory Healthcare
Emory Healthcare is the largest healthcare system in the state of Georgia., United States.
10001+ employees
H1B Sponsorship
Emory Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (68)
2023 (30)
2022 (25)
2021 (12)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Jennifer Schuck
Chief Executive Officer
Joon S Lee MD
Chief Executive Officer
Recent News
2025-09-01
Company data provided by crunchbase