Press Ganey · 9 hours ago
Program Manager
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $95K/yr
3+ years expPress Ganey is the leading experience measurement and data analytics provider, serving clients globally across various industries. The Program Manager will play a vital role in customer success by managing daily interactions, delivering business value through solutions and programs, and advocating for customer needs.
HealthcareHealth Care
Responsibilities
Present information clearly and confidently to clients and stakeholders within and outside the organization
Demonstrate competence and confidence with the full VOC/E product and services suite, including those available through our partner networks
Ability to think creatively about solving client issues or concerns to improve program outcomes, and deliver value; works effectively with varying degrees of ambiguity
Effectively troubleshoot basic technical issues and translates technical jargon to business language for client contacts
Provide guidance and best practice for use of the platform to achieve program objectives over time
Identify potential risks and opportunities within assigned accounts to support retention and growth
Implement projects on existing client accounts and lead new client implementations on small, mid-market, and large accounts
Play an active, visible role in account planning on assigned book of business; support design, development, planning, and execution of strategic roadmaps for clients
Support RFPs and other pre-sales activities as part of new client acquisition under the direction of Principal PM or Director
Lead internal initiatives designed to improve the customer experience with Professional Services or the products and services we offer
Participate in the training and onboarding of new/junior team members on assigned work
Qualification
Required
3 to 5+ Years' of Market Research project management experience
Professional demeanor, excellent written, and oral communication skills
Demonstrated track record of success in outstanding customer service
Capable of developing/maintaining long-term business partnerships with clients
Ability to multi-task and effectively manage all responsibilities attached
Bachelor's degree is required
Preferred
Previous experience working with Forsta Plus or Decipher is a plus
Benefits
Competitive benefits package
Discretionary bonus tied to achieved results
Company
Press Ganey
Press Ganey is the leading partner to healthcare providers and health plans improving the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise.
1001-5000 employees
H1B Sponsorship
Press Ganey has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (8)
2022 (9)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2013-01-02Acquired
Leadership Team
Greg Freiberg
Chief Financial Officer
Darren Dworkin
President & COO
Company data provided by crunchbase