KellyOCG · 5 hours ago
Customer Support Representative
Johnston, IA
Contract
Onsite
New Grad, Entry Level
$19.50/hr - $19.50/hrKellyOCG is seeking a Customer Support Representative to join the ISG Region 4 support team. The role involves providing front-line technical assistance for dealers and customers regarding Intelligent Solutions Group product inquiries, ensuring satisfaction and retention through various communication channels.
Consulting
No H1B
Responsibilities
Deliver technical support and solutions for 80+ products
Effectively document interactions in the case management system
Maintain online support tools/solutions
Take inbound/outbound calls, chats, and emails with a customer-first mindset
Occasional travel for facility tours
Qualification
Required
Strong interpersonal skills, negotiation, and conflict resolution
Experience in customer service or technical support
High comfort with consumer software and computer troubleshooting
Ability to support off-shift hours and holidays
Data management experience
Preferred
Agriculture customer or operations experience, Precision Farming familiarity
Prior Ag or Tech dealer channel experience
Bachelor's degree in Ag, Business, Engineering, IT, Math, or related field
If no degree: technical certification showing strong IT/database understanding
Benefits
Retention bonuses and pay increases available after 6, 12, and 24 months (eligibility requires full assignment completion).
Company
KellyOCG
KellyOCG offers businesses with outsourcing and consulting services on workforce management. It is a sub-organization of Kelly Services.
Founded in 1946
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adelle Harrington
VP KellyOCG EMEA
Chris Jock
VP, Global Managed Solutions - BPO Business Unit Head
Recent News
2025-12-17
Kelly Services, Inc.
2025-10-28
Kelly Services, Inc.
2025-10-15
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