Restore Hyper Wellness · 1 day ago
Assistant General Manager
Woodbury, New York
Full-time
Onsite
Mid, Senior Level
1+ years expRestore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. They are seeking an Assistant General Manager to support the General Manager in cultivating a strong team and ensuring exceptional customer service while driving sales and operational excellence.
Health CareRetailWellness
Responsibilities
Assist in cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level
Lead and influence staff through motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity
Assist in the management of disciplinary actions involving all Restore employees
Provide in-the-moment feedback and coaching to your team when necessary
Oversee the onboarding and training of all new non-medical employees
Work with the General Manager to adapt your team to new system procedures, education and performance expectations
Ensure all opening and closing procedures are followed, stepping in to complete as needed
Maintain a safe, clean and secure environment for all guests and employees
Continuously improve operational execution through attention to detail and adherence to Restore operating standards and philosophies
Act as the point of reference for general issues/concerns that may arise while the General Manager is not present
Serve as an expert on Restore products and services
Operate as an example, coach and guide for the team's technical skills, sales strategy and orientation toward hospitality and education
Work collaboratively with the General Manager, Lead Nurse and Regional Manager to improve the store’s overall effectiveness and efficiency
Lead on the floor and embody Restore’s core values
Proactively identify and address difficult situations, manage conflict confidently and escalate issues appropriately
Make timely and effective decisions regarding customer service issues
Work a minimum of one weekend day per week
Support the General Manager to ensure all company-wide initiatives are executed in your store
Perform additional duties and responsibilities as assigned by and in the absence of the General Manager
Check in with Restore members regularly to ensure they’re achieving their health and wellness goals
Deliver individual sales goals and motivate your team to reach their targets
Work collaboratively with the General Manager to manage and exceed all sales goals for the entire team
Manage declined auto-pays and follow up on expiring credit cards
Follow up on missed appointments
Process freezes/terminations in a timely manner and send email communication to members
Assist the General Manager with store marketing and community outreach
Responsible for meeting performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls and facility maintenance as set by the General and Regional Manager
Assist the General Manager in planning and leading monthly team meetings
Plan and promote special events for the store each month using Restore tools for effective outreach and community involvement
Identify and execute opportunities for corporate partnerships and community impact in collaboration with the General Manager
Represent the brand by embodying Restore’s core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness® lifestyle
Create a fun and engaging store culture by ensuring every team member is involved, valued and recognized for his/her contributions
Qualification
Required
You've obtained an undergraduate degree or higher
You love the sales process and have a proven track record of B2B sales
You have at least one to three years of management experience
You're passionate about fitness, athletic achievement and general health and wellness
Your verbal and written communication skills are on point
You're a numbers person and can deliver action plans based on key metrics
You embrace a supportive leadership role and are also a strong team player
You're driven to meet monthly, quarterly and annual financial goals for yourself and your team
You get joy and fulfillment from helping people feel better and live healthier lifestyles
You place importance on ethics and integrity and exhibit this every day
Benefits
Complimentary and discounted access to Restore’s innovative wellness services
Vacation time
401-k with company match after 12 months of employment
Company
Restore Hyper Wellness
Restore is The Hyper Wellness® Company that helps you feel better and do more of what you love with its proactive health & wellness services
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$153.2MKey Investors
General AtlanticLevel 5 Capital Partners
2024-09-19Acquired
2021-12-14Private Equity· $140M
2020-06-24Series B· $8M
Leadership Team
Jeanne Chauvin
EA to CEO
Benton Smith
Chief Operating Officer
Recent News
Business Wire
2025-01-23
Company data provided by crunchbase