Cornell University · 18 hours ago
Client Service Representative - CUHA
Ithaca (Main Campus)
Full-time
Onsite
Entry, Mid Level
$24.30/hr - $26.15/hr
2+ years expCornell University is seeking a Client Service Representative to join the team at the Cornell University Hospital for Animals (CUHA). This role is focused on enhancing the in-person client experience by greeting clients, facilitating visits, and managing communications between clients and staff. Responsibilities include processing payments, maintaining cash control, and assisting clients with inquiries during their visits.
BiotechnologyHigher EducationMedicalUniversities
No H1B
Responsibilities
Greet clients and visitors promptly and courteously, gather and enter patient/client information, answer a multi-line phone system, notify clinical services of client’s arrival, and use good sound judgment when handling emergency situations relaying pertinent information as necessary
Review the current day schedule and update incomplete information. Assist students and other clinical support staff with client questions. Be knowledgeable and familiar with CUHA policies and procedures and be able to explain and provide clarification as needed
Responsible for facilitating clients’ visits, directing communications with clients during their visit, and acting as a liaison between the client and staff to ensure the visit goes smoothly
Prepare and audit invoices, processing final payments, refunds, collecting & posting deposits for hospitalized patients
Maintain a balanced cash drawer, paying close attention to cash control and potential loss exposure
Verify home instructions have been emailed to referring veterinarians and clients after discharge
Client Service Representatives will be trained in both Admission and Discharge performing the functions based on the client’s immediate need
Qualification
Required
A High School or associate's degree in a relevant field of study and 2-4 years of relevant customer service experience is required
Must possess excellent customer service skills
Be able to effectively and professionally communicate verbally with coworkers, doctors, students, and clients, and handle interactions with grace
Ability to maintain calm demeanor during emergency situations and demonstrate sincere compassion
Ability to work efficiently in a busy environment and proactively identify tasks required to ensure optimum client care and hospital organization
Must be able to multitask and to quickly change priorities and solve problems in a fast-paced environment while maintaining a positive attitude
Must be able to work within a diverse team and perform with minimum supervision
Have basic computer and technical skills including familiarity with Microsoft Office and the ability to learn electronic medical record system (ezyVet) and other software programs
Preferred
Experience in a high-volume call operation handling multiple phone lines
Previous experience in a veterinary, human medical, or social service-related office preferred
Knowledge of veterinary and/or human medical terminology, medical records systems, and billing systems
Exceptional Client Service Awards and/or other acknowledgement
Certifications in leadership development and/or client service areas
Benefits
3 weeks of paid vacation
13 additional holiday days with 2 additional floating holidays to be used at your discretion.
Comprehensive health care options
Access to wellness programs
Employee discounts with local and national retail brands
Generous retirement contributions
Impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program
Company
Cornell University
Cornell is a privately endowed research university and a partner of the State University of New York.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Lesser
Co-Founder: Cornell Tech—Future Founders Club
Emily Ehsan
Co-Founder and Secretary of Rho Psi Eta Professional Healthcare Sorority
Recent News
2025-01-15
2024-01-22
Cornell Chronicle
2024-01-08
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