Spectrum · 2 days ago
Market Manager
Santa Ana, CA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $163K/yr
6+ years expSpectrum is a leading provider of communication and entertainment products. As a Stores Market Manager, you will drive sales and retention culture across Spectrum stores, leading teams to exceed sales targets and deliver exceptional customer experiences.
Digital EntertainmentInternetTelecommunications
No H1B
Responsibilities
Lead and motivate multiple teams of store managers to exceed sales goals and deliver exceptional retail experiences
Build strong customer relationships, diffuse escalations, and use listening and probing skills to retain and upgrade customers
Develop your management teams into experts on store functions, Spectrum products and competitive landscape
Communicate and implement Spectrum’s strategies, monitoring, and evaluating results
Manage crisis situations effectively and escalate when needed
Ensure compliance with cash management policies and work order controls, conducting timely audits
Build high-performing teams by recruiting, training and retaining top talent and create a culture of continuous learning and development
Qualification
Required
Bachelor's Degree or equivalent work experience
6+ years of sales and customer service experience
Store Manager in a destination shopping environment
Launched or managed multiple retail locations
Managed multiple projects and provided status updates
Identified sales trends, risks, and developed response plans
Handled change management effectively
Comfortable with personal technology
Fluent in English (reading, writing, speaking, understanding)
Clear and professional communication with employees, customers, and suppliers
Built a strong sales culture and high-performing teams
Fostered partnerships within the organization through strong interpersonal skills
Led and motivated teams in a goal and incentive-based environment
Valid driver's license meeting Spectrum's requirements
Preferred
7+ years in sales leadership and customer service
4+ years in telecommunications/wireless leadership
5+ years in a destination-style shopping environment
Implemented sales training and employee development programs
Proficient in computer and software applications
Strong analytical, statistical and quantitative skills, with the ability to make qualitative judgments and design processes and procedures
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-20
2026-01-06
Sports Business Journal
2025-11-08
Company data provided by crunchbase