Bright Horizons · 17 hours ago
Principal Business Systems Analyst
Newton Massachusetts 02459
Full-time
Hybrid
Senior Level, Lead/Staff
$103K/yr - $141K/yr
7+ years expBright Horizons is a company focused on providing integrated business and information solutions. They are seeking a Principal Business Systems Analyst to oversee the development of business requirements and lead complex projects, ensuring alignment with stakeholder needs and strategic goals.
E-LearningEdTechEducationHealth Care
No H1B
Responsibilities
Develop and maintain an understanding of the processes, goals, requirements and issues related to Bright Horizons’ operational lines of business and supporting systems, specifically full-service, including how each is used and how the systems integrate to meet business needs
Support project and enhancement requests in the Bright Horizon Full-Service Bright Star & Family Information Systems (FIC) applications and associated integrations
Conduct user interviews, surveys, workflow reviews, research on industry best practices and user workshops documenting current (As-Is) and Future (To-Be) scenarios including processes, models, use cases, plans, flow diagrams, requirements write ups and solutions
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Drive the development of a master test plan with the QE team that traces business requirements throughout the SDLC and ensures that all process steps are followed
Work with Application Support, Training, Implementation, QE, and development in a business analysis capacity both reactively and proactively to support application issues, changes and modifications
Organize and lead projects from inception to execution including creating and managing task list, project schedule, budget etc
Work effectively with vendors to fully scope and estimate initiatives and ensure that initiatives meet cost, scope and timeline objectives and constraints
Assist technical team through design, code, test and deploy to ensure any issues are resolved
Approves requirements for partner scrum teams, identifies prioritization and approach of end to end execution across all internal and external partners
Reviews end user feedback and directs incorporation back into solution design and development
Ensure timeliness performance analysis of systems and processes to assist with business decisions
Partner with business leaders to gather business insights, understand business problems to solve key customer pain points
Work with key stakeholders to identify and evaluate key success metrics
Define MVP experiences, create learning plans, quickly test, measure, and iterate based on outcomes
Create visibility in partnership with business leaders into long term roadmaps, progress, demos, and KPI’s through group share outs and stakeholders
Business Requirements Management and Solution Development
Identify opportunities to accomplish project goals in the most efficient and cost-effective manner
Business Requirements Management and Solution Development
Collaborate with business stakeholders to fully understand, define and document business requirements for software and/or process changes through a variety of means focusing on medium to high complexity projects, processes and functional areas of the applications
Drive and challenge business users on their assumptions of how they will successfully execute their plans. Proactively identify ways in which system and process changes can improve efficiency of key users, customer service, accuracy of results, and/or completeness of data
Act as a change agent to help ensure that assumptions, development and implementation of new systems/processes enhance the success of the project and increase the project’s alignment with the business needs
Serve as a liaison between business stakeholders and technical teams to ensure that requirements are properly translated into technical specifications, clarify requirements, review recommendations and+F5 answer questions. Collaborate and build consensus between technical team and stakeholders working to balance scope, speed to market and available resources
Ensure that all processes and documentation are consistent with best practices and Bright Horizons standards for Solution Delivery Life Cycle
Support Activities
Respond to and resolve or escalate items received in the Tier 2 ticket queue or via incoming support calls, chat sessions and emails
Follow defined processes for support requests including documentation, categorization, status management, approvals and resolution steps
Ensure that response and resolution times meet SLAs and user needs, and that response and resolution is consistently conducted with a high level of customer service
Meet or exceed defined standards of resolution volumes, quality, and customer satisfaction scores
Proactively suggest ways that the support offering can be continuously improved to provide better customer service and to provide the service more efficiently and effectively
Communication
Facilitate cross-functional project team meetings effectively and efficiently
Work with Project/Program Manager to ensure all Project Communications, document reviews and signoffs are properly executed
Ensure that feedback from key business owners is fully acknowledged and incorporated into requirements, process flow diagrams and use cases to give business leaders the confidence that they are being heard and that their needs will be met
Ensure that all materials created for communicating and facilitating discussion of intended approach are carefully tailored to the intended audience to ensure that business owners are able to give complete and accurate feedback
Resolve and/or escalate issues in a timely fashion
Communicates difficult/sensitive information tactfully
Consistently acknowledges and appreciates each team member's contributions
Effectively manage vendor relationships and ensure comprehensive communication between internal and vendor resources
Qualification
Required
Bachelor's Degree required, 5 minimum additional years of experience would be considered in lieu of the applicable degree
7 years of relevant experience required as System analyst / Business Analyst with technical background or Product Manager experience is needed for this role
Preferred
Master's Degree preferred
Strong Knowledge on Databases
Strong analytical skills and data driven mindset--ability to identify key metrics and use data insights to drive business priorities, identify opportunities, and implement solutions
Experience building and driving a durable roadmap and ability to decompose it into requirements across enterprise platforms and operational processes
Ability to balance short and long term solutions and relentlessly prioritize the most critical work
Experience and great track record of partnering with engineering teams in an agile development environment, with experience driving grooming, planning and capacity planning
Results-focused with an aptitude for handling multiple and changing priorities efficiently and effectively
Deep customer empathy (internal/external) and curiosity
Outstanding communication skills (written/verbal), presentation and facilitation skills-can effectively frame technical discussions to a non-technical audience with high impact
Proficiency in SQL server and ability to conduct SQL queries against relational databases
Working knowledge of project planning and sprint models
Proven experience defining and supporting end-to-end system integrations across internal platforms and third-party vendors
Strong understanding of RESTful APIs, including request/response models, data contracts, versioning, and error handling
Familiarity with asynchronous and event-driven architectures, including messaging platforms such as Azure Service Bus (ASB) or equivalent, including queues, topics, and subscriptions
Ability to define and document data integration requirements, data flow and transformation rules
Experience collaborating with engineering teams on integration design decisions, including synchronous versus asynchronous patterns
Working knowledge of cloud-based and SaaS platforms and how enterprise systems integrate within cloud ecosystems
Understanding of data privacy, security, and compliance considerations when working with customer data and external integrations
Benefits
Medical, dental, and vision insurance
Paid vacation, sick, holiday, and parental bonding leave
401(k) retirement plan
Long-term and short-term disability insurance
Life insurance
Money-saving discounts and financial planning tools
Tuition assistance and education coaching
Caregiving support and resources for the children and adults in your family
Company
Bright Horizons
Bright Horizons provides education and child care to fit the way people learn, live and work today.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.43B2025-08-21Post Ipo Debt· $450M
2018-03-26Post Ipo Secondary· $390.88M
2017-11-09Post Ipo Secondary· $262.5M
Leadership Team
Kara Conley
Vice President, Care Delivery
Recent News
2025-11-12
Business Wire
2025-11-05
MarketScreener
2025-10-31
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