Tradeify · 17 hours ago
Trader Support Specialist
United States
Full-time
Remote
Entry, Mid Level
2+ years expTradeify is a dynamic proprietary trading firm specializing in multi-asset trading through innovative technology and data-driven strategies. They are seeking a Trader Support Specialist to serve as the primary point of contact for traders, resolving inquiries and providing exceptional support during US time zones.
Financial Services
Hiring Manager
Julia Singh
Responsibilities
Serve as the primary point of contact for Tradeify.co traders and customers, owning interactions from start to resolution through all support channels, including live chat, email, and Discord
Accurately identify, assess, and efficiently resolve a wide range of inquiries, spanning from general account questions to more complex technical and operational issues related to trading platforms, data feeds, and execution
Use technical ability to master trading platforms, internal tools, and proprietary systems, maintaining in-depth product knowledge through ongoing education
Skillfully troubleshoot incoming inquiries, determining severity, and escalating to appropriate internal teams such as Compliance, Operations, and Technology when necessary, ensuring prompt resolution and diligent follow-up
Make every trader interaction complete, using empathy as well as knowledge to provide white-glove care
Actively participate in improving Tradeify.co’s trader-focused Learning Center and our internal knowledge bases to promote self-service capabilities for traders
Contribute to team goals by focusing on customer satisfaction (CSAT), Quality Assurance, and overall response times
Educate both existing and potential traders in their understanding of how Tradeify.co works
Participate in beta testing new features and contribute to the overall growth and innovation of the company through idea generation and active participation in collaborative team projects
Monitor trading systems for common issues and proactively identify potential problems that could impact the trader experience or operational flow
Adhere strictly to all internal guidelines, compliance procedures, and industry best practices to ensure a secure, transparent, and trustworthy trading environment
Potentially assist with data accuracy and reconciliation tasks as needed to support robust trading operations
Qualification
Required
2+ years of experience in a customer service, technical support, or operations role, preferably within a fast-paced and demanding environment
Excellent written and verbal communication skills, with the proven ability to explain complex technical or financial information clearly, concisely, and empathetically
Ability to type a minimum of 30 WPM
Outstanding interaction with traders and customers is your top priority, demonstrating a reasonable understanding of white-glove care
Demonstrated ability to multitask effectively, prioritize competing demands, and manage time efficiently in a dynamic and high-pressure setting
Strong analytical and problem-solving skills, coupled with a proactive approach to identifying, diagnosing, and resolving issues independently
Proficiency in utilizing CRM software (e.g., Intercom, HubSpot) and other customer support tools to manage interactions and data
Desire for proactive communication with colleagues and strong organizational skills
Both goal- and results-oriented, with the ability to handle ambiguity with confidence and ease
Willingness to notice and suggest improvements when necessary, and actively seeks feedback for continuous improvement
Willingness and flexibility to work hours aligned with the US trading session, which may include early mornings or late evenings to ensure comprehensive coverage
Must be fluent in English
Preferred
Strong familiarity with or demonstrated genuine interest in prop trading, FX or Futures trading, cryptocurrency, blockchain technology, and global financial markets
Basic understanding of trading concepts, various financial products (e.g., futures, FX), or the operational intricacies of proprietary trading firms
Prior experience with specific trading platforms such as NinjaTrader or Tradovate, TradingView etc
Experience with community engagement platforms commonly used in the trading space, such as Telegram or Discord
Company
Tradeify
Tradeify is a finacial services company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brett Simberkoff
Founder & CEO
Recent News
2025-11-21
Company data provided by crunchbase