WestRock Company · 14 hours ago
Coord, Customer Service
Lansing, MI
Full-time
Onsite
New Grad, Entry, Mid Level
0+ years expWestRock Company is a global leader in sustainable paper and packaging solutions. The role involves supporting the sales team, managing production workflow, and interacting closely with customers to ensure their needs are met and issues are resolved efficiently.
CommercialManufacturingPackaging ServicesPaper ManufacturingSustainability
Responsibilities
Supports sales force with information and metric sharing and customer support
Updates managers by consolidating, analyzing, and forwarding daily action summaries
Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information, and answering questions
Provides sales vs. projection results by preparing and forwarding sales tracking reports
Maintains customer database by inputting customer profiles
Prepares and distributes monthly reports
Prepares sales presentations by compiling and analyzing data; and developing presentation formats and creating materials
Calls customers and/or Reps to get answers to questions on orders
Directly enters order and verifies orders with every customer contact
Verifies and/or updates all customer records with every customer contact and/or order entered
Enters and/or receives a form of payment with every order initiated
Processes/enters all assigned orders received through various means and achieves target productivity goals for orders entered
Utilizes credit card program to authorize payment on appropriate orders
Verifies each order entered for correct information
Resolves order and inventory problems by investigating data and history, identifying alternate means for filling orders, and notifying managers and customers
Prints and assembles orders immediately after entry within given guidelines
Communicates customer complaints or inquires to appropriate person to achieve customer resolution in a timely manner, including writing credits when needed
Communicates in a timely manner to other areas with regards to questions on orders
Meets target monthly and yearly metric guidelines for production and accuracy
Assists customers at the request of or in the absence of sales
Follows all required guidelines and procedural expectations throughout the supply chain as established
Distributes orders in a timely manner within established guidelines
Backs up other areas of Customer Service as needed
Performs other job duties, as assigned
Qualification
Required
High school diploma or general education degree (G.E.D.)
Minimum six months to 3 to 5 years related experience
Competent in various software applications and certifications, such as Microsoft Office (Word and Excel)
Must be able to communicate effectively via telephone and email
Must demonstrate effective interpersonal communication skills
Must be well-organized and able to manage time efficiently
Must be able to function effectively in a fast-paced environment
Must be reliable and able to maintain good attendance
Must be accurate and thorough when capturing and communicating data
Must be willing to work overtime as needed
Must be able to perform essential functions of job, with or without reasonable accommodations
Company
WestRock Company
Smurfit Westrock is the global leader of paper-based packaging solutions.
10001+ employees
H1B Sponsorship
WestRock Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (25)
2022 (8)
2021 (24)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-09-12Acquired
2015-07-02IPO
Leadership Team
S
Samuel Shoemaker
President, Consumer Packaging
Recent News
2026-01-09
Company data provided by crunchbase