Memorial Healthcare · 5 days ago
NOW Customer Service Attendant
Owosso, MI
Full-time
Onsite
New Grad, Entry LevelMemorial Healthcare is seeking a Customer Service Attendant as part of the NOW center wellness team. This role is responsible for managing customer service interactions at the front desk, ensuring smooth daily operations, and providing excellent service to guests and members.
Health CareHospitalMedical
Responsibilities
Interact daily with guest and members of the NOW building to provide facility information, membership services and resolve membership concerns
Direct ownership of NOW center Club Automation Website and data monitoring, including start or cancel of memberships
Maintain excellent guest/ member relationships by handling questions and concerns with speed and professionalism
Exceeds customer service expectations though goal development and educational training needs
Receive, direct and place customer service telephone calls
Take part in monthly staff meetings and complete staffing schedules
Reporting of sales trends, membership data and community areas of interest to NOW center leadership team
Drive membership sales with knowledge of center and offerings
Provide tour of facility and services to new/ potential members/ community groups
Communicate and coordinate with internal departments
Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior
Ensure overall growth of NOW center
Other duties as assigned
Qualification
Required
High school diploma preferred
Excellent communication abilities and data entry skills are essential
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Knowledge of administrative procedures
Experience in stress tolerance and problem solving
Able to travel independently throughout all Memorial Healthcare facilities
Small motor skills required for operating modern computer, office, and telephone equipment as utilized by Memorial Healthcare (MHC)
Able to provide walking tours of Wellness Center daily
Ability to stand at front desk for extended periods of time
Ability to be flexible in work environments- such as front desk and wellness floor
Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare
Use of NOW center membership program
Use of NOW center website and social media accounts
Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations
Ability to read and interpret a variety of data programs
Ensure positive customer service environment with all members and staff
Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals
Able to hear for work-related purposes
Able to be in a loud, crowded environment for extended period of time
Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication
Required to remain calm when adversity is encountered
Open, honest, and tactful communication skills
Ability to work as a team member in all activities
Positive, cooperative and motivated attitude
Preferred
Experience in customer service environment preferred
Company
Memorial Healthcare
Memorial Healthcare is a 150-bed hospital and healthcare organization.
Founded in 1921
1001-5000 employees
H1B Sponsorship
Memorial Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (3)
2022 (3)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Brian L. Long
President/CEO
Recent News
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