Westgate Resorts · 7 hours ago
Front Desk Supervisor
Myrtle Beach, SC
Full-time
Onsite
New Grad, Entry, Mid Level
$18.50/hr - $18.50/hr
0+ years expWestgate Resorts is a beautiful oceanfront resort offering a unique opportunity for guests. The Front Desk Supervisor is responsible for ensuring the highest level of guest service, managing the front office team, and overseeing guest registration and financial transactions.
CasinoHospitalityResorts
No H1B
Responsibilities
Schedule and provide direction to the Front Office team members as required, ensuring seamless coordination and service delivery
Warmly greet guests, handle their registration process, assign rooms, and enter their information into the property management system, ensuring a smooth check-in experience
Manage all incoming phone calls to the front desk and operator, transferring them as needed
Compute bills, collect payments, and provide change to guests, handle cash, and process credit card payments and credits
Manage reservations and post various charges such as room rent, pet fees, cleaning fees, upgrade fees, and other miscellaneous fees to guest folios
Actively listening to guests and finding solutions to their concerns, ensuring their satisfaction
Balancing all cash, credit card, and other postings to the daily report at the end of your shift ensures accuracy in financial transactions
Coordinating with housekeeping for VIP guests' arrivals enhances their experience
Play a pivotal role in training new Front Desk personnel to uphold service standards
Qualification
Required
Must be able to lift up to 15lbs
Must be able to stand for long periods of time
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
Excellent customer service skills
Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
Required to pass a background check, drug test, and prove eligibility to work in the United States
Benefits
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Company
Westgate Resorts
Westgate Resorts is a resort company.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$206M2024-06-11Debt Financing· $206M
Leadership Team
Mark Waltrip
COO
Adolfo Vasquez
Senior Manager Partnerships & Distribution Hotel Sales & Marketing
Recent News
The Orlando Sentinel
2026-01-03
Company data provided by crunchbase