DeBellis Catherine & Morreale - Corporate Staffing · 4 hours ago
IT Systems Engineer
Amherst, NY
Full-time
Onsite
Entry, Mid Level
$70K/yr - $80K/yrDeBellis Catherine & Morreale is a prominent IT Services Company, looking for their next qualified Systems Engineer. The Systems Engineer will be responsible for all remote and on-site service and support needs for customers, focusing on technology such as workstations, servers, networks, and vendor-specific hardware and software.
Professional ServicesRecruitingStaffing Agency
Hiring Manager
Mike DeBellis
Responsibilities
IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix and Microsoft Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Remote access solution implementation and support: VPN, Terminal Services, and Citrix
System documentation to include system reviews and recommendations
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
Improve customer service, perception, and satisfaction
Ability to work in a team and communicate effectively
Escalate service issues that cannot be completed within agreed service levels
Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
Develop in-depth knowledge of the service catalog and how it relates to customer's needs
Document internal processes and procedures related to duties and responsibilities
Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
Qualification
Required
IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix and Microsoft Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Remote access solution implementation and support: VPN, Terminal Services, and Citrix
System documentation to include system reviews and recommendations
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Improve customer service, perception, and satisfaction
Ability to work in a team and communicate effectively
Escalate service issues that cannot be completed within agreed service levels
Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
Develop in-depth knowledge of the service catalog and how it relates to customer's needs
Document internal processes and procedures related to duties and responsibilities
Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
Interpersonal skills: telephony skills, communication skills, active listening and customer-care
Self-motivated with the ability to work in a fast-moving environment
Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
Diagnosis skills of technical issues
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization's key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
ONLY interested in candidates located in the Buffalo, NY area
Company
DeBellis Catherine & Morreale - Corporate Staffing
DCM Staffing is a boutique recruitment firm that focuses on our clients.
Founded in 1983
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Joe Catherine
Partner Recruiter
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