Centah Inc. · 23 hours ago
Customer Service Representative (Work from Home/Hybrid)
Fort Lauderdale, FL
Full-time
Hybrid
Entry Level
$14.50/hr - $14.50/hr
1+ years expCentah Inc. is a lead and workflow management company that supports North America's home improvement businesses. They are seeking an enthusiastic Customer Service Representative to provide excellent support, manage customer inquiries, and maintain high standards of communication and service.
Information TechnologySaaSSoftware
Responsibilities
Answer incoming calls and respond to customer's requests
Ability to work in a fast paced environment
Book appointments for members with a high degree of data accuracy
Maintain excellent written and verbal communication skills on a consistent basis
Identify and escalate issues to supervisors
Responsible for adapting to fast changing guidelines with customers
Informs clients by explaining procedures; answering questions; providing information
Maintains and improves quality results by adhering to standards and guidelines
Qualification
Required
High school graduate or G.E.D
Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
Excellent oral and written communication skills
Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
Must be able to pass a background check
Preferred
Ability to type at least 25 words per minute is preferred
Experience in providing exceptional customer service and maintaining established quality requirements
Benefits
Opportunity to continue working from home in our post-pandemic workplace
Retention bonus at both the 6 month and 1 year mark
Eligible for Medical, Dental, and Vision after 60 days of continuous employment
$15,000 Life Insurance (Company Paid)
401K plan eligibility after 1 year of service w/company match of up to 4%
Paid Time Off - Earn 10 days per year after 90-day probationary period
Monthly Incentive Bonus Plan (up to $300)
Weekly/monthly gift card drawings/contests for meeting goals
Career learning and development programs
Casual dress code
Company
Centah Inc.
Centah Inc. is a fast growing Software as a Service (SaaS) company.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Espresso Capital
2017-12-14Acquired
2014-03-28Debt Financing
Company data provided by crunchbase