Safelite · 16 hours ago
Operations Support Specialist | 75% Travel Required
Ohio, United States
Full-time
Onsite
Entry, Mid Level
1+ years expSafelite is a company that focuses on delivering best-in-class performance in fulfillment operations. The Operations Support Specialist will support site needs at fulfillment centers, assist in implementing best practices, and ensure compliance with operational standards while driving results across key performance indicators.
Automotive
Responsibilities
Support the development of action plans in partnership with site leadership to achieve and sustain critical business outcomes (i.e., Safety, engagement, productivity, Inventory management, customer experience, cost optimization, and product care) at selected sites
Execute best practices and assist with identifying opportunities for standardization within the site. Support process rollouts as needed and reinforce standard operating procedures (SOP) to ensure compliance
Track and report on key performance indicators (KPIs) to ensure operational goals are met
Assist in communicating the strategy for the FC warehouse and support actions needed to drive results
Assist in communicating the strategy for the FC Warehouse and support the implementation of necessary actions. Provide feedback and suggestions to improve strategic initiatives
Ensure the quality of the product received is fit for purpose by conducting regular inspections and audits. Address any quality issues promptly and work with relevant teams to resolve them
Ensure Federal, State, and Local regulations (e.g., OSHA, CDL, DOT, and MHE) are being followed in all fulfillment centers and fulfillment warehouses
Proactively identify risk behaviors and support coaching/training in conjunction with site leadership
Promote safety-first culture by leading by example and ensuring that all operations prioritize safety
Qualification
Required
High School Diploma Required
1-3 years Supply Chain or relevant experience Required
1-3 years People leadership experience Required
Ability to occasionally lift windshields, up to 35 pounds
Travel up to 75%
Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook (i.e., ability to wear safety glasses while working in the fulfillment center)
Constantly operates a computer and other standard office equipment, such as a phone, calculator, copy machine, and computer printer
Frequent communication with customers, associates, vendors, and others. Must be able to exchange accurate information
Change Management – Communicates change and the reasons for change effectively
Support Recruitment efforts – Assist field leadership to recruit people needed for competitive advantages. Help balance the organization's resources to meet short-term and long-term strategic goals and ensure the organization has operational bandwidth to meet goals including adequate MHE and capacity
Data Analysis-Utilize spreadsheets and reporting tools to identify and address underperformance in the fulfillment center. Navigate spreadsheets to adapt to changing needs and trends, providing insights and recommendations based on data analysis
Preferred
Bachelor's Degree Business, Logistics, or Supply Chain Preferred
1-3 years Supply Chain People Leadership experience Preferred
1-3 years Kaizen, 5S, Lean Six Sigma Preferred
1-3 years High Jump / Koerber experience Preferred
Company
Safelite
We’re the auto glass experts. Since 1947, we’ve helped people get back to driving safely.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Anne Ritchey
Senior Vice President, Chief Technology Officer
Doug Herron
Chief Financial Officer
Recent News
2025-09-15
2025-07-28
Seattle TechFlash
2025-04-12
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