Strategic Staffing Solutions · 14 hours ago
IT Field Technician
Madison Heights, MI
Contract
Onsite
Entry, Mid Level
2+ years expStrategic Staffing Solutions is looking for an IT Field Technician to provide support to customers by resolving technical account and connectivity problems. The role involves maintaining logs of incidents and requests and effectively identifying and solving issues as they arise.
ConsultingCRMHuman ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Responsibilities
Participates in providing support to customers by resolving semi-complex technical account and connectivity problems
Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas
The IT Technician performs semi-complex work within technical or paraprofessional area
Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex
Documents and refers complex, unusual problems to other support teams
Qualification
Required
Must have 2-3+ years of IT Field Support experience (Client/customer facing)
One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required
Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms
HS Diploma or equivalent
Preferred
Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred
ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred
Associates degree, bachelor's degree or 2 years of vocational technical training preferred
Benefits
Mileage reimbursement would be paid from hospital to hospital
Company
Strategic Staffing Solutions
Strategic Staffing Solutions is a recruiting company which helps companies find suitable employees in various industries.
1001-5000 employees
H1B Sponsorship
Strategic Staffing Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (93)
2023 (95)
2022 (53)
2021 (53)
2020 (57)
Funding
Current Stage
Late StageLeadership Team
Cindy Pasky
Founder and CEO
Recent News
DBusiness Magazine
2025-05-01
Crain's Detroit Business
2025-02-03
Company data provided by crunchbase