Thompson Machinery · 5 days ago
Product Support Quoting Analyst
La Vergne, TN
Full-time
Onsite
Mid, Senior Level
5+ years expThompson Machinery is a leading Caterpillar dealer serving Middle and West Tennessee and North Mississippi. They are seeking a Product Support Quoting Analyst who will provide technical and administrative support for Product Support departments and manage customer data for quoting purposes.
Machinery Manufacturing
Responsibilities
Creating and maintaining flat rates and standard jobs for use in preparing customer quote packages for service supervisors, parts departments, Customer Service Agreement (CSA) and Condition Monitoring and Product Support Sales department
Ability to generate quotes that include labor hours and parts costs, pricing for maintenance and repair of equipment or components, and will also include assistance with Cat Certified Power Train (CPT) and Cat Certified Rebuild (CCR) proposals
Assist and/or perform if qualified, Applied Failure Analysis on failed components (training will be available)
Qualification
Required
High school diploma required, college and/or technical education preferred
Five or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience with construction equipment, including Caterpillar, Deere, Case, Komatsu, etc
Skilled in utilizing office computer software (MS Excel, Word, PowerPoint, Outlook, Lotus Notes)
Ability to learn and use Caterpillar proprietary software (Builder, SIS, AS400)
Able to work flexible schedules, including overtime, nights, weekends, and on-call as required
Demonstrated professionalism, integrity, adaptability, and a strong customer service focus
Sense of urgency and self-initiative, and the personal drive for success
Excellent communication skills
Able to travel as required for meetings and training (less than 20%)
Preferred
Service experience preferred, including technician and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer factory training
Candidates with limited equipment experience, but with strong engine experience will be considered
Benefits
Various medical plan options, including a no-cost option
Vision and dental insurance
Employer-paid short-term and long-term disability insurance
Employer-paid basic life insurance
401k matching
Profit Sharing
8 paid holidays annually
Initially up to 15 days of Paid Time Off annually with increase after five years of service
Employee Assistance Program (EAP)
Competitive pay
Exposure to world-class CAT training and development
Tuition Reimbursement
Tool Purchase Assistance to buy high-quality tools at deep discounts
Annual stipend toward the purchase of work boots
Company Incentive Bonus Program
Paid Veteran holiday annually to all service members
Training and Development programs
Work uniforms and professional cleaning services
Financial Wellness programs
Company
Thompson Machinery
Thompson Machinery is the exclusive Caterpillar dealer for Middle Tennessee, West Tennessee, and North Mississippi.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
DeWitt Thompson, V
CEO
Mindy Bartel
Chief Financial Officer
Company data provided by crunchbase