GuideWell Source · 18 hours ago
Business Operations Analyst
Irving, TX, United States
Full-time
Onsite
Mid Level
4+ years expGuideWell Source, through its subsidiary WebTPA, is a healthcare third-party benefit administrator with over 30 years of experience. The Business Operations Analyst will analyze daily operational metrics, develop and maintain procedures, and address escalation points to improve client services.
Health CareMedicalService Industry
Responsibilities
Provide analysis and metrics to support clients:
Primary focus on continuous improvement to support needs and demands of clients
Update process and procedures and assist with implementation to teams as requested by Leadership
Assess situations quickly and create short-term solutions with long-term plans for improvement based on input from others combined with discoveries from data analysis
Address points of escalation by identifying root cause and analysis related to the day-to-day operations with Customer Service, Claims Processing and other areas impacting Operations
Generate reports based on metrics and data to identify trends and strategically partner with department leaders on communications with clients and teams with a focus on current triggers including processes, procedures, and impact
Enable growth and capabilities of Operations through streamlining processes and systems
Participate in calls and meetings as requested with clients and leadership and serve as a Subject Matter Expert reading and reporting data in order to make necessary decisions
Qualification
Required
4+ years related work experience
Related Bachelor's degree in the Math, Computer Science, MIS or Engineering. Additional related equivalent work experience may be considered in substitute
Advanced knowledge and significant experience working in Microsoft Word, Excel, PowerPoint and Access
Experience with SQL Server
Strong oral and written presentation/communication skills
Comfortable working across operational areas within the organization, and in direct contact with clients
Able to work in ambiguity and present information in a way for others to understand
Must handle confidential and sensitive information appropriately
Basic proficiency programming in at least one programming language
Preferred
Master's degree preferred
Benefits
Medical, dental, vision, life and global travel health insurance
Life insurance, Short- and long-term disability programs
Leave programs to support personal circumstances.
401(k) includes employer contribution match
Paid time off, volunteer time off, and 11 holidays
Additional voluntary benefits options available
Comprehensive wellness program
Company
GuideWell Source
GuideWell Source offers administrative business solutions for health programs.
1001-5000 employees
H1B Sponsorship
GuideWell Source has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (8)
2023 (6)
2022 (6)
2021 (21)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Tom Anderson
Senior Vice President, Chief Legal and Administrative Officer and Secretary
Bas Ursem
Chief Information Officer
Recent News
2022-10-07
Company data provided by crunchbase